Customer reviews from lg.com
LG - 23.7 Cu. Ft. French Door Counter-Depth Refrigerator - Matte Black Stainless Steel
Average customer rating
3.5
(1,619 Reviews)
Rating breakdown 1,619 reviews
5 Stars
695
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 23.7 Cu. Ft. French Door Counter-Depth Refrigerator - Matte Black Stainless Steel
Customer Rating
2
Compressor failed
on September 10, 2024
Posted by: SusanDF
Product was great til the compressor went after a few years. Food went bad inside and now cant get the smell out. hesitant to buy another LG refrigerator
Response from lg.comBy LG Social, September 11, 2024
Hey Susan, we understand the importance of keeping your refrigerator smelling clean and fresh. When it comes to preventing any bad odors, we want to make sure your air filter has been recently changed – it should be replaced every 6 months. We also recommend checking your water drain pan to ensure it is clean. Additionally, for an extra boost, you can place baking soda or a refrigerator deodorizer in your refrigerator to help maintain a pleasant smell inside the unit. If you have any other questions, please don't hesitate to reach out on social media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
3
good service, parts not quite up to parr.
on September 17, 2024
Posted by: stickandballdad
[This review was collected as part of a promotion.] I gave 3 out of 5 stars because the service was good but the replacement parts (condenser) is not nearly as good as the original. barely gets cold enough in the freezer and barely cold enough to make ice.
Response from lg.comBy true, LG Digital Care Team, September 17, 2024
Hey there! We're happy to see that you approved of our service. We're always working towards getting better. Your refrigerator should definitely be back up and running at its full capacity. If you have any questions or concerns, please don't hesitate to reach out on social media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
Worst Refrigerator
on September 18, 2024
Posted by: Glenda18
from Parkland, Florida
I have had problems with this refrigerator from the beginning. Compressor went and I lost all food which cost me a lot. The freezer got rusty after compressor went bad and can’t pull out freezer draws.I used to love LG. I have tvs and Dryer made by LG. After this experience I will never buy LG again
Quality
1
Features
1
Value
1
Response from lg.comBy LG Digital Care Team, September 19, 2024
Hey Glenda! Thank you for sharing your LG fridge experience with us. We constantly seek improvement in the durability and longevity of our products, so we appreciate your feedback. A cool place to store your delicious foods and easy access to those foods are super important, so we'd love to help!
To get started with the rust in your freezer, we recommend following the guide on our page here: https://shorturl.at/hCjRy.
As for your compressor, we'll be happy to look into options on social media @LGUSSupport to see how we can help! Please include your contact info when messaging us, and we'll get started asap. *Joseph
To get started with the rust in your freezer, we recommend following the guide on our page here: https://shorturl.at/hCjRy.
As for your compressor, we'll be happy to look into options on social media @LGUSSupport to see how we can help! Please include your contact info when messaging us, and we'll get started asap. *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Reliable and serves us well
on September 25, 2024
Posted by: JoeNRed
We have owned our French door refrigerator for 10 years and like it because it does everything the brochure said it would do and does it quite well. We bought it when we moved into our new house, and the reason we bought it is because we had one just like it in our old house. It is reliable and does everything we want it to do. Thank you, LG!
Response from lg.comBy LG, March 11, 2026
Hi, Joe! What a wonderful milestone to share! We’re delighted to hear that your LG French Door Refrigerator has been a reliable part of your home for a full decade. It’s fantastic knowing it continues to deliver exactly what you expected and has earned its place in not just one, but two of your homes. That kind of long‑term trust means a lot, and we’re glad it continues to meet your needs so well! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
2
Not So Great
on September 29, 2024
Posted by: jccy
[This review was collected as part of a promotion.] I bought this refrigerator 8 years ago and had 5 -6 times service due to not cold or freezer wasn't working. Good thing is that i bought the extended warranty service. otherwise, the cost of repair will be a nightmare
Response from lg.comBy true, LG Digital Care Team, October 7, 2024
Hello there! We appreciate you sharing your LG fridge journey with us. Creating appliances with proven durability backed by service that you can place your trust in is what we aim for, so your feedback is greatly appreciated. We're happy to hear that the team has been able to help keep your fridge up and running! If you ever need help in the future with your unit, you can find us on social media @LGUSSupport. We're always happy to lend a helping hand whenever needed! *Joseph
Response from lg.comBy Jae, LG Digital Care Team, October 3, 2024
Hi there! We're so glad you could get in touch with our team for your LG fridge service. We want you to know we're always here for you on social @LGUSSupport; feel free to connect with us if you ever need a helping hand! We have tons of tips and tricks for maintaining your fridge. *Jae
Written by a customer while visiting lg.com
Customer Rating
5
Great for Wine and beverage
on September 30, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Awesome fridge for wine and beverages. Great looking fridge
Response from lg.comBy LG Digital Care Team, March 26, 2025
Hey there. Thank you for sharing your thoughts on your LG fridge! We're glad it keeps your 🍷 wine and other non-alcoholic beverages nice and chilled. We all must have our drinks ready when we come home from a long day. It's fantastic that it not only meets your needs but also adds a touch of style to your space. At LG, we're committed to combining functionality with beautiful design. For more questions, private message us on social media @LGUSSupport. 🥂 Cheers to all the great moments with your LG fridge!^David
Written by a customer while visiting lg.com
Customer Rating
5
Great Service
on October 10, 2024
Posted by: Snehal
[This review was collected as part of a promotion.] Products from LG Electronics have been excellent, and the service team has been fantastic. Every time I've needed support, they've been prompt and efficient.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, February 14, 2026
Hi there, thank you for taking a moment to share your experience. It’s great to hear that your LG 24 cu ft French Door Counter‑Depth Refrigerator model LFXC24726D has been backed by strong performance and dependable support. Knowing that both the product and the service team have consistently met your expectations really speaks to the reliability you’ve experienced with LG.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
1
Look for some other brands
on October 11, 2024
Posted by: Jjatv13
from Fresno Ca
[This review was collected as part of a promotion.] Broke right away had to pay to repair broke again and now I’m done with it.
Quality
1
Features
1
Value
1
Response from lg.comBy true, LG Digital Care Team, October 14, 2024
Hey there! We appreciate you sharing your experience with us. Your LG refrigerator is the heart of your kitchen, and we want to see how we can turn things around for you. Please private message us on social media @LGUSSupport with your contact information. We would love to see how we can best support you! ^Joslyn
Written by a customer while visiting lg.com