Customer reviews from lg.com
LG - 23.7 Cu. Ft. French Door Counter-Depth Refrigerator - Matte Black Stainless Steel
Average customer rating
3.5
(1,619 Reviews)
Rating breakdown 1,619 reviews
5 Stars
695
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 23.7 Cu. Ft. French Door Counter-Depth Refrigerator - Matte Black Stainless Steel
Customer Rating
1
Stay away from it, wont last long, even LG service
on July 24, 2024
Posted by: Sanjath
[This review was collected as part of a promotion.] It is just 7 year old, but already broken 3 times in last 1.5 years. LG repaired each time and same issue keeps repeating. starts with EFFe error.
Whatever repair they do, warranty is just for 3 months, it breaks after 6 months.
I have had referigerator that lasted for 12+ years till I moved out of the home at last place. I have another refrigerator Fridigidaire in the garage that has lasted 14 years now. This is quite bad.
Whatever repair they do, warranty is just for 3 months, it breaks after 6 months.
I have had referigerator that lasted for 12+ years till I moved out of the home at last place. I have another refrigerator Fridigidaire in the garage that has lasted 14 years now. This is quite bad.
Pros: Style/Design
Quality
1
Features
4
Value
3
Response from lg.comBy LG, July 31, 2024
Hello there, thank you for sharing your experience with us. We understand your situation with the recurring EFFe error and the repeated issues with your refrigerator. Your feedback is important, and we’d like to assist you further. To address the EFFe error, please ensure the vents inside the refrigerator are not blocked and that the unit is properly leveled.
LG Refrigerator – Error Code List - https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805
If you continue to experience issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and support. We appreciate your patience and hope to help resolve this matter for you. —Renzo
LG Refrigerator – Error Code List - https://www.lg.com/us/support/help-library/lg-refrigerator-error-code-list--1441392048805
If you continue to experience issues, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions and support. We appreciate your patience and hope to help resolve this matter for you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
Poor quality
on July 26, 2024
Posted by: Dnrzoo
First one died within 6 months. 2nd one died at 7 years.
Response from lg.comBy LG, July 26, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXC24726S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Lesson learned
on July 30, 2024
Posted by: Janla
Died a early death. No support. Never again will I purchase LG. Disappointed in everything. Refrigerator, stove, dishwasher, dryer and phone.
Response from lg.comBy LG, July 31, 2024
Hi there. Thank you for reaching us. We really understand to hear about your experience with your LG appliances, especially the LFXC24726D refrigerator. It’s truly disappointing when products don’t live up to your expectations. Your experience matters to us, and we appreciate your honest feedback. You can download its owner's manual through this link for more information: https://www.lg.com/us/support/product/lg-LFXC24726D.ASBCNA0. For additional assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
2
Doesn’t last long before it stops working.
on August 18, 2024
Posted by: TimD NH
[This review was collected as part of a promotion.] 6-1/2 years and refrigerator stopped cooling. Replaced board and thermostat and still not working.
Quality
1
Features
3
Value
2
Response from lg.comBy LG Social, August 20, 2024
Greetings! We value your communication and the input you provided regarding your French door refrigerator. Our LG technicians are highly skilled and committed to delivering optimal performance from our products. We would be happy to assist in exploring your options and arrange for an LG tech to visit you. To help further, please send us a private message on Social Media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
2 freezer drawers
on August 21, 2024
Posted by: Chrissi333
from Port Orange,FL
[This review was collected as part of a promotion.] Bought it 5 years ago and love it. nice and big inside
Pros: ease of use
Quality
5
Features
5
Value
5
Response from lg.comBy LG, March 28, 2026
Hi, Chrissi. Thanks for sharing your experience with the LG Refrigerator (LFXC24726S) model. It’s great to hear that even after 5 years, you’re still enjoying it and finding the interior space so useful. This unit is designed with a roomy French‑door layout and flexible storage, giving you plenty of space to organize groceries with ease, which makes it a long‑lasting favorite for many households. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
2
Disappointing
on August 24, 2024
Posted by: GG0805
from Ct
I purchased this fridge in Dec 2018. I loved it until it broke down last week and now I need a new fridge.
Pros: Style/Design
Quality
2
Features
4
Value
2
Response from lg.comBy true, LG Digital Care Team, August 26, 2024
Hey there! Thank you for leaving us a review and sharing your LG fridge experience with us. We'd love to help out more once we get more information! Please follow up with us on social media @LGUSSupport with your model number. Our team will be happy to help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
5
Very cold freezer, ice maker is fast
on August 29, 2024
Posted by: Dan the ice man
Still going strong. In its 9th year.
If you are looking for counter depth, this is a great unit.
If you are looking for counter depth, this is a great unit.
Response from lg.comBy LG, April 1, 2026
Hello! We appreciate you sharing your experience with your LG Refrigerator! It’s great hearing that it’s still going strong in its 9th year — longevity like that is exactly what we love to hear. And for anyone needing a counter‑depth option, your note about it being a great fit is incredibly helpful. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Terrible
on September 3, 2024
Posted by: AvoidLGs
from New York
One thing after the other broke on this refrigerator until it totally died after only 6 years. Repair companies have advised to stay clear of LG's. My LG microwaves handle has broken and my LG dishwasher also has broken down. I've learned my lesson. No more LGs!
Quality
1
Features
1
Value
1
Response from lg.comBy Joslyn, LG Social, September 4, 2024
Hey there! We appreciate you telling us about your experience with your LG kitchen set and your loyalty is deeply appreciated. We're dedicated to creating products that last, and your feedback is essential in shaping our commitment to quality. We want to get in touch with you to ensure you can continue getting the most out of your appliances, please private message us on social media @LGUSSupport with your contact information, and we'd be happy to help! ^Joslyn
Written by a customer while visiting lg.com