Customer reviews from swann.com
Swann - 4-Channel, 4-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Surveillance System
Average customer rating
2.9
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
3
3 Stars
3
2 Stars
0
1 Star
3
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for Swann - 4-Channel, 4-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Surveillance System
Customer Rating
1
Forget About RMA
on April 16, 2020
Posted by: SwannCrap
from NSW Australia
Frequency of use:Daily
Bought this last year and one of the cameras has become faulty in about 9 months. Reached out for RMA and they will give you the run around. I can understand making sure the fault is not because of the user but asking if you've reset the thing for the 100th time isn't going to make a difference. I have provided pictures of all aspects of the problem, followed Swanns checks to the letter and now gone full circle in changing settings that aren't related to the problem. Simply stalling tactics. I have lodge a complaint with fair trading. To top it off, its a pretty average product with sub standard security. The management console doesn't work with new browsers. Had to resort to IE. I work in IT, so I'm not clueless.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 16, 2020
Hello,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wireless NVR Kit. Please know that our items have a 1-year warranty provided a copy of your receipt or 18-months with valid registration. We ask that you please contact once more and let the representative know that you would no longer like to troubleshoot. We can then move forward with your request for a replacement under warranty.
Our support team will troubleshoot to help identify the cause of the issues you are having. Once confirmed we will diagnose the unit and move forward with your replacement.
We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wireless NVR Kit. Please know that our items have a 1-year warranty provided a copy of your receipt or 18-months with valid registration. We ask that you please contact once more and let the representative know that you would no longer like to troubleshoot. We can then move forward with your request for a replacement under warranty.
Our support team will troubleshoot to help identify the cause of the issues you are having. Once confirmed we will diagnose the unit and move forward with your replacement.
We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Bryan
from Blackshear GA
Verified Purchase:Yes
Need assistance in getting an rma to send this unit back. I requested an rma about 2 weeks ago. Have tried to call and have not been able to get a hold of anyone. The hard drive is bad since the swann logo comes up then nothing then the hard drive it starts clicking. I have a good bit of knowledge about computers so I aware this is a indication of a bad drive. And we are going to need a wired connection instead of wireless. The camera 's worked fine, however, we have satellite internet and wireless is not going to work. I just did not consider this when I purchased them. We would also like to find out how much your pro installation costs.
Response from swann.comBy Josh V., Customer Service , June 23, 2020
Hello,
Thank you for reaching out to us and sharing our feedback. We are sorry to hear about our most recent experience with our 4 Camera 4 Channel 1080p Wi-Fi NVR Security System. Please know that our support teams can be reached 24/7. For a warranty request, you will need to contact our customer support team directly. We can be reached at 1-800-627-2799 Monday - Friday 8:30 AM - 5 PM PST. When calling in, you can select the option for a callback. Our support team does not close until all calls have been tended to.
For your case in specific, we will require you to call in for further assistance. Please contact us during business hours and we will further accommodate you.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing our feedback. We are sorry to hear about our most recent experience with our 4 Camera 4 Channel 1080p Wi-Fi NVR Security System. Please know that our support teams can be reached 24/7. For a warranty request, you will need to contact our customer support team directly. We can be reached at 1-800-627-2799 Monday - Friday 8:30 AM - 5 PM PST. When calling in, you can select the option for a callback. Our support team does not close until all calls have been tended to.
For your case in specific, we will require you to call in for further assistance. Please contact us during business hours and we will further accommodate you.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
from Keilor down; Vic Australia
Frequency of use:Daily
Verified Purchase:Yes
I have two NVR s NVW-490 I bought one 12 months ago and 2nd one a week ago as I though Quilty improve but I unsatisfying at all and have the same problems
1) antenna is loose and never stand
2) mouse very poor quality and not reliable
And I have to reset recorder and change usb to work And I have to use different mouse
3) power adapter for recorder and camera not reliable and I have to to different 2 amp and 1 amp
To work
Only this is good Is your team support and help they offer
1) antenna is loose and never stand
2) mouse very poor quality and not reliable
And I have to reset recorder and change usb to work And I have to use different mouse
3) power adapter for recorder and camera not reliable and I have to to different 2 amp and 1 amp
To work
Only this is good Is your team support and help they offer
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Mukhtar,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080p Wi-Fi NVR Security System. If you are having issues with your antennas and the thread, please contact our support team for a replacement. It is not common for you to have issues with the accessories provided. If you are having issues with these components, they can be replaced under warranty.
Please call in and provide the needed information to move forward with your replacement request.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080p Wi-Fi NVR Security System. If you are having issues with your antennas and the thread, please contact our support team for a replacement. It is not common for you to have issues with the accessories provided. If you are having issues with these components, they can be replaced under warranty.
Please call in and provide the needed information to move forward with your replacement request.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Swann wifif
on June 20, 2020
Posted by: Squidy95
from New Zealand
Frequency of use:Daily
Brought this a week ago and am super happy with the cameras, super easy to set up.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
4
add aditional camera
on May 12, 2020
Posted by: richardff
from Queensland
Frequency of use:Daily
great system. BUT can i add a 5th camera if so how?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Proximity question
on May 31, 2020
Posted by: Chris dddd
from Australia
Hi I am looking to buy this system.
What’s the maximum distance a camera will work away from the hard drive.
What’s the maximum distance a camera will work away from the hard drive.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , June 4, 2020
Hello Chris,
Thank you for reaching out to us with your feedback. This camera system has a range up to 100ft / 30m, Typical 50ft / 15m (depends on local conditions).Wi-Fi signals can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Please let us know how we may further assist you,
Thank you
Thank you for reaching out to us with your feedback. This camera system has a range up to 100ft / 30m, Typical 50ft / 15m (depends on local conditions).Wi-Fi signals can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options.
Please let us know how we may further assist you,
Thank you
Written by a customer while visiting swann.com
Posted by: Najda
from Melbourne Australia
Frequency of use:Daily
Verified Purchase:Yes
Very happy for the security of our elderly parents
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Does the job if you can't run cables
on November 23, 2020
Posted by: Hazza78
from Sydney
Frequency of use:Daily
It does the job if you can't run cables. As I have a double brick and concrete slab home, running cables is near impossible unless I spend thousands.
This setup did the job, though, Wi-Fi signal strength is poor and the cameras very often drop out. In addition 1080P isn't that great. I understand the limitations, but 4k is a must.
Once these start to fail I'll be upgrading to 4K and runnings cables. No point recording an incident if I can't identify people or car rego's.
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , November 25, 2020
Hello Hazza78,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080p Wi-Fi NVR Security System. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
Your feedback is important in letting us know the things we have done correctly and those that could use some improvement. We will share your feedback with the rest of our support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 1080p Wi-Fi NVR Security System. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your Internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing.
Your feedback is important in letting us know the things we have done correctly and those that could use some improvement. We will share your feedback with the rest of our support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com