Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product.
(
386 out of
417)
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Posted by: TWLNYC
Verified Purchase:Yes
I absolutely love and trust OB for protecting my phone. I was tired of all black and purchased the taxi yellow colored option. I usually tote my iPhone in back pocket mid my jeans and on day two the spongey inner rubber parts had denim blue on the edges that will not wipe off. I think that it would be best to remove the yellow for this part and use black so stains don’t show up. Now I’m going to buy another one in black to use the spongey part with the yellow hard casing.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, March 19, 2021
Hi there,
We're so sorry this Symmetry Series case is suffering from some discoloration. We assure you this is anything but normal. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some cleaning and maintenance tips which will keep things looking fresh for a long time to come. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
We're so sorry this Symmetry Series case is suffering from some discoloration. We assure you this is anything but normal. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement along with some cleaning and maintenance tips which will keep things looking fresh for a long time to come. Please feel free to give us a call at (855) 688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Great case
on April 3, 2021
Posted by: xena5
I bought this case a year ago and it’s been such a great case it’s still good in an OKAY condition it’s starting to rip a little from the side of the rubber but what would you expect after a year of having it overall it’s a really good case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Papa
Verified Purchase:Yes
Very durable cover and really provides the needed protection for the granddaughter's phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: amber18
Verified Purchase:Yes
absolutely love it, i’m clumsy so i drop my phone a lot and the case itself and my phone included are yet to have a crack
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sandy B
Verified Purchase:Yes
I bought this case for my new iPhone XR and it is hands down the best and only case I trust 100%. For years I have used Otterbox cases for all my iPhones because it has extreme strength and durability, always protecting my iPhone when it comes to dropping it on any surface. I do not use my iPhone without my Otterbox case and for a good reason - my iPhone will never be shattered using this bad boy. I also love the clear case which allows the iPhone's natural beauty to still stand out. It's not overly bulky, and it still keeps the iPhone's sleek design. Love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Spring1
Verified Purchase:Yes
I bought the clear Otterbox so I could see my red iPhone. It is so clear and durable. I love it and when needed will purchase another one. I highly recommend the product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Krissys22
Verified Purchase:Yes
I’ve had these phone cases since owning an iPhone 6. They are not bulky snd I haven’t broke a screen yet while using the symmetry series. I went with the clear sparkly case because I wanted to show the color of my phone while looking girly
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Cute look but the graphics wearing off aftel have
on May 22, 2021
Posted by: Eddd
I love the look of it in the case works very well. However, after spending a lot of time in my pocket the top and bottom edges and corners are starting to wear off to expose the white underneath. Very disappointed for the price that I paid to have it start to wear off so quickly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
Great to know you're loving the vibe of your Avengers OtterBox and the way it'll stop at nothing to help keep your iPhone safe from harm!
That said, we totally get how you might want to keep your device looking sharp while it's covered for maximum protection, and we'll be glad to help get you set up with a brand-new warranty replacement to that end. Just reach out via the link below and our friendly Otters will get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
That said, we totally get how you might want to keep your device looking sharp while it's covered for maximum protection, and we'll be glad to help get you set up with a brand-new warranty replacement to that end. Just reach out via the link below and our friendly Otters will get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com