Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product.
(
386 out of
417)
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Posted by: Jenn
Verified Purchase:Yes
Already dropped my phone a couple of times. Thankful I bought it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jake0223
Verified Purchase:Yes
I’ll be purchasing one for myself as well! Easy to use volume, power and silent mode. Most cases, and I’ve bought a few different brands, make it difficult to use the side buttons.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chazzy9
Verified Purchase:Yes
I have had my case for several weeks and I’m happy with the product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BeeWitching
Verified Purchase:Yes
Sturdy and durable! Love that I can see my red iPhone through the stardust
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Leah W
Verified Purchase:Yes
I’ve bought 3 of these cases for my family. We all love them. They are stylish, eye catching and durable!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tulip
Verified Purchase:Yes
I wanted a clear otter box so I could see the color of my I phone. It is perfect and when I soon dropped my phone and panicked it was in perfect condiothanks to superior design and quality!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Busyworker5286
Verified Purchase:Yes
This is my second OtterBox case. Solid protection you can count on. Phones are too expensive not to take care of. This case protects from drops and scratches. Would buy another.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Not really impressed!
on July 28, 2021
Posted by: Kenchiff
I’ve always stuck with otterbox and decided to try a different case since I bought a different phone iPhone XR. The camera on this phone sticks out but this case doesn’t really stick out any further than the camera! Not sure how it really will protect it! It gets finger prints all over it and the case came scratched! The first thing I noticed when I opened the package was the yellowing around the outside of the case! I guess the good was it came before I had to leave for vacation!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 30, 2021
Hi there!
We're sorry to hear about all the problems you've had with your new Symmetry Series case! It's certainly odd to hear about the condition that your case was delivered in, and we'll be sure to get your feedback passed up the ladder. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
We're sorry to hear about all the problems you've had with your new Symmetry Series case! It's certainly odd to hear about the condition that your case was delivered in, and we'll be sure to get your feedback passed up the ladder. Rest assured, that case has been through hundreds of hours of design testing to ensure it will keep your phone safe with the drop protection OtterBox is known for. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com