Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product.
(
386 out of
417)
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Posted by: Rosie
Verified Purchase:Yes
This case is very high quality. Has a nice feel to it and really protects the phone!!!! And the fact that they have a Darth Vader case makes it the best case ever!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wrong choice Charlie
Verified Purchase:Yes
I assume the case is the same good quality that I’ve had in the past. I will not know for sure because I will not use it as it is a clear case with imbedded gold glitter It would be great for my granddaughter if she was old enough to have a phone. That being said I’m stuck with this phone case I will not use, wish the pictures of the case would have shown the glitter, I would have selected a more masculine case that I don’t mind my friends seeing.
Response from otterbox.comBy OtterBox , Customer Service Team , August 2, 2021
Hi there, Charlie!
We're sorry to hear about any confusion with your recent purchase! While our stardust color option does include those shimmery accents, our standard clear option will be a regular clear case. Hope that helps you order the correct case this time around! If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! While our stardust color option does include those shimmery accents, our standard clear option will be a regular clear case. Hope that helps you order the correct case this time around! If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sandy
Verified Purchase:Yes
I bought a month ago and don’t like the fit to my Xr.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 28, 2021
Hi, Sandy!
We're sorry to hear that you're not happy with the fit of your Symmetry Series case! We'd love to hear more details about what's not fitting properly with your case, so we can pass your thoughts along to our design team. Feel free to call us at 1-855-688-7269 and share your experience with us!
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not happy with the fit of your Symmetry Series case! We'd love to hear more details about what's not fitting properly with your case, so we can pass your thoughts along to our design team. Feel free to call us at 1-855-688-7269 and share your experience with us!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mecko
Verified Purchase:Yes
A little bit bulky but overall tough, gorgeous and nice to hold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tvcrider
Verified Purchase:Yes
This new case is my third Otter Box for an a series of personal iPhones. I have previously owned two different models of the OB Defender, which served my needs and provided excellent protection against accidental drops. This time around I didn't want to go with the Defender because it adds so much additional size to my cellphone.
Positives:
None at the moment.
Positives:
None at the moment.
Negatives:
(1) I found this case to be so tight that I simply did not have the hand strength to fit it over the my XR and I am no weakling. I had to have my son, who has much larger and stronger hands, install it. Even he found it very difficult to install and he has the same case and iPhone. He was concerned that he would bend the aluminum case on my XR in the process and that the case felt 2-3 mm too short. He finally got it on, but his comment was, "Dad I am not sure that will ever come off".
(2) There is an imperfection in the molding of my Symmetry case along the seam on the lower right side edge. It's a raised bump. You can certainly feel it in your hand, but it does not show up in photos.
(3) The Symmetry case does not come with a screen protector. I knew that, but it is still annoying having to purchase an additional product.
(1) I found this case to be so tight that I simply did not have the hand strength to fit it over the my XR and I am no weakling. I had to have my son, who has much larger and stronger hands, install it. Even he found it very difficult to install and he has the same case and iPhone. He was concerned that he would bend the aluminum case on my XR in the process and that the case felt 2-3 mm too short. He finally got it on, but his comment was, "Dad I am not sure that will ever come off".
(2) There is an imperfection in the molding of my Symmetry case along the seam on the lower right side edge. It's a raised bump. You can certainly feel it in your hand, but it does not show up in photos.
(3) The Symmetry case does not come with a screen protector. I knew that, but it is still annoying having to purchase an additional product.
Fwiw, I have not owned the Symmetry long enough to judge how protective it is compared to my prior Defenders.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 21, 2018
Hey there tvcrider,
We're sorry to hear that this Symmetry series isn't quite checking all of the boxes on your list so far! Our cases are intentionally designed to hug their accompanying devices tightly in order to provide the best drop protection possible, but we certainly understand that sometimes this can make the installation process a little trickier than expected. For future reference, our friendly representatives are always available to provide additional assistance, so please feel welcome to give them a ring at 1-855-688-7269!
As for the stylistic feedback, we'll be more than happy to pass your feedback along to our product design team for future consideration! In the meantime, if you have any further questions, just let us know!
Best,
OtterBox Customer Service Team
We're sorry to hear that this Symmetry series isn't quite checking all of the boxes on your list so far! Our cases are intentionally designed to hug their accompanying devices tightly in order to provide the best drop protection possible, but we certainly understand that sometimes this can make the installation process a little trickier than expected. For future reference, our friendly representatives are always available to provide additional assistance, so please feel welcome to give them a ring at 1-855-688-7269!
As for the stylistic feedback, we'll be more than happy to pass your feedback along to our product design team for future consideration! In the meantime, if you have any further questions, just let us know!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lillian momon
Verified Purchase:Yes
I love otter box always have but I just ordered a defender, with a holster.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Dear Lillian,
Thanks for all the OtterBox love! We’re sorry to hear that this Symmetry series just did not live up to the Defender! It’s great that your favorite case is now headed your way, and we trust that it should exceed all expectations going forward. If you have any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll always jump in to help out!
Cheers,
OtterBox Customer Service Team
Thanks for all the OtterBox love! We’re sorry to hear that this Symmetry series just did not live up to the Defender! It’s great that your favorite case is now headed your way, and we trust that it should exceed all expectations going forward. If you have any additional questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll always jump in to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Heatherjean
Verified Purchase:Yes
The case is very durable, only down fall is you can can’t it off to clean it out
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Xavier
Verified Purchase:Yes
Glad that this was a option definitely recommend to friends
I would recommend this to a friend!
Written by a customer while visiting otterbox.com