Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6 out of 5
4.6
(440 Reviews)
Open Ratings Snapshot
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product. 
(
386 out of 417
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Customer Rating
5 out of 5
5
I can see clearly now!
on July 18, 2020
Posted by: Chick Magnet
Verified Purchase:Yes
Excellent product but way too slow in shipmemt. AAA
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Beautiful & Protective
on September 9, 2020
Posted by: Rach15
Verified Purchase:Yes
This is my 2nd Otterbox Stardust Symmetry Series purchase. It is beautiful and protective! What more can you ask for in a case!! Thanks, Otterbox!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
The ultimate phone case
on September 26, 2020
Posted by: Sl4y
Verified Purchase:Yes
Otter box is the ultimate phone case switch a slick design ... mine has sparkles and it looks just great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Case craked when I put it on my phone,……..
on March 1, 2022
Posted by: Karine
Verified Purchase:Yes
Poor quality of plastic it broke when I put it on my phone
Response from otterbox.comBy OtterBox, Customer Service Team, March 2, 2022
Yikes. That's definitely not how it's supposed to go with the installation of the Symmetry Series Clear Case, and we're sorry that you've had such a discouraging go of it right from the start.

Please feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get things back on track with a brand-new warranty replacement for a fresh start!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not as good as expected
on March 30, 2019
Posted by: Molly
I brought this a month ago and it has already cracked.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 1, 2019
Dear Molly,

While we're bummed to see that this Symmetry series reached its demise, we're glad that it protected your iPhone XR with its self-sacrificing nature! Our friendly Otters would love to help get your phone security back to stellar levels with a warranty claim, so please don't hesitate to give them a ring at 1-855-688-7269. They'll send over a resilient new replacement in no time at all!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Perfect
on April 11, 2023
Posted by: Rwyman07
Fits perfectly and sleek yet enough protection to feel like my phone is always safe
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Bring back the rubber container.
on February 13, 2023
Posted by: Jarhead in Texas
Verified Purchase:Yes
The container is hard and smooth making it slide on anything you set it on. Even slides in your hand. Difficult to grip. Old style rubber was GREAT! Will never buy this brand again.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 15, 2023
We're sorry to hear about this slippery situation with our Symmetry Series case. We appreciate your feedback, and will be sure to pass it along to the proper team for you. If enhanced grip is a feature that you're looking for, we recommend checking out our Defender Series case for your device!
If you would like to process a return, or have any questions about our cases, give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst case for the price!
on January 9, 2020
Posted by: Mike
Verified Purchase:Yes
Shipping took FOREVER! This case is not worth the price. I was expecting better for $48.00. Disappointed!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 14, 2020
Hey, Mike!

We're sorry to hear that you're not liking your case! We'd love to get some more details about your experience. Give us a ring at 1-855-688-7269, so we can get your thoughts passed up the ladder.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Showing 217-224 of 440 results 
<< 1 ... 26 27 28 29 30 ... 55 >>