Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product.
(
386 out of
417)
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Posted by: Erin
Verified Purchase:Yes
So far it meets my needs. To soon to tell. Only had it for a minute.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Danw8
Verified Purchase:Yes
Too bulky, sides are frosted and as my car colour is yellow the frosted effect made it look like it was discolour.
I brought a new case now.
Positives are that it does seem hard wearing and will protect the case, but my goal was more aesthetics.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2018
Hi Danw8,
We truly apologize that this Symmetry series didn't end up matching well with your style! Although we do our best to streamline our case designs as much as possible, we intentionally keep some extra layers around in order to ensure stellar drop protection. After all, the security of your device is our top priority!
While we certainly understand your decision to go down a different path based on personal preferences, we sincerely hope that this experience does not prevent you from considering our protective options in the future! Should you have any future questions or comments, please feel welcome to call our reliable representatives at 1-855-688-7269. They're always delighted to provide assistance!
Best,
OtterBox Customer Service Team
We truly apologize that this Symmetry series didn't end up matching well with your style! Although we do our best to streamline our case designs as much as possible, we intentionally keep some extra layers around in order to ensure stellar drop protection. After all, the security of your device is our top priority!
While we certainly understand your decision to go down a different path based on personal preferences, we sincerely hope that this experience does not prevent you from considering our protective options in the future! Should you have any future questions or comments, please feel welcome to call our reliable representatives at 1-855-688-7269. They're always delighted to provide assistance!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Catty
Verified Purchase:Yes
I like the feel of this lightweight case. The colors look good on my red iPhone. I didn’t give it 5 stars because I hate the fact that it says “Ursula” on it (if you’re a true fan, you know her name!) & the font is out of the nineties!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pooter27
Verified Purchase:Yes
I love this case. But I just wish Otter box had a Canadian site showing Canadian prices.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bruce Wayne
Verified Purchase:Yes
I have an iPhone XR and it didn’t even fit my phone, it was too tight. I had to return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 11, 2019
Hello, Mr. Wayne.
We're sorry to hear that your case has failed you in the fit department. That's definitely odd, we're sad to hear that it caused you to return your case. We'll be sure to reach out to Lucius Fox in our product design department and pass your feedback along. If you run into any issues with an OtterBox case in the future, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear that your case has failed you in the fit department. That's definitely odd, we're sad to hear that it caused you to return your case. We'll be sure to reach out to Lucius Fox in our product design department and pass your feedback along. If you run into any issues with an OtterBox case in the future, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Punky
Verified Purchase:Yes
Had this case for a couple weeks and really like it. I really like the frame to apply the edge-to-edge glass screen cover. It went on with absolutely no problems! Screen cover fit perfectly and has a natural feel to it. The clear Symmetry case is very clear and shows off my red iPhone nicely. Only criticism is the that the buttons are a little hard to push to turn ff the phone but do work. The case has a nice secure grip which helps me because of nerve damage in my finger tips.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dave
Verified Purchase:Yes
I was hoping it would be equal to the defender series but it’s just a thin face
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 5, 2020
Hi, Dave!
We're sorry to hear about any disappointment with your Symmetry Series case! this case is designed for those looking for a sleeker and more pocket-friendly protection option. The good news is, if the ruggedness of the Defender is more your preference, you can check it out here: https://www.otterbox.com/en-us/iphone-xr/defender-series-screenless-edition-case/77-59761.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your Symmetry Series case! this case is designed for those looking for a sleeker and more pocket-friendly protection option. The good news is, if the ruggedness of the Defender is more your preference, you can check it out here: https://www.otterbox.com/en-us/iphone-xr/defender-series-screenless-edition-case/77-59761.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lt23
Verified Purchase:Yes
Bought this a month ago along with another case for the 11 and have nothing but good things to say , doesn’t make phone too bulky but still gives that great secure and protected feel even without a screen protector !
I would recommend this to a friend!
Written by a customer while visiting otterbox.com