Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product.
(
386 out of
417)
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Posted by: Chelsea27
Verified Purchase:Yes
I had this exact same case (the clear sparkle) on my iPhoneX and that thing helped up like a champ. I drop my phone an average of 20x a day (okay, that’s a bit dramatic, but you get the picture) and not once did it break - not the front, not the back, nada. So, when I bought the iPhone XR I couldn’t think of a better case to get. I love how thing this case is and I can see through it while still getting a classy sparkly look. This case is thin - seems flimsy, but it must be made of some kind of Thor repellent because i doubt that Thor using my phone as his hammer could break with this case on there. 10/10 - would buy again...well....and again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bookgirl66
Verified Purchase:Yes
I bought this for my new iPhone XR product red and it shows the color perfectly!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chow Mom
Verified Purchase:Yes
I bought this case for my new IPHONE XR. The fit, style, weight, and most of all protection is incredible. This case does not add extra weight to your phone allowing you to comfortably carry it in your purse or in a pants or coat pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: iPhone XR
Verified Purchase:Yes
It’s a really good case, it feels good in the hand but it need to have more grip and the case is slowly becoming yellow.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2018
Hey there iPhone XR,
Oh no - we're so sorry to learn that your Symmetry series is suffering from the yellow yuck! Fortunately, this condition won't spread to the protective abilities of the case, but we still understand why you might be looking for a cure. Feel free to call our Otter doctors at 1-855-688-7269, and they'll get you back on the road to healthy security right away with a warranty claim!
Sincerely,
OtterBox Customer Service Team
Oh no - we're so sorry to learn that your Symmetry series is suffering from the yellow yuck! Fortunately, this condition won't spread to the protective abilities of the case, but we still understand why you might be looking for a cure. Feel free to call our Otter doctors at 1-855-688-7269, and they'll get you back on the road to healthy security right away with a warranty claim!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lori
Verified Purchase:Yes
I bought the case even before the phone came out because I knew what I wanted in a case. I love the clear because I like to show off the color of the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: johnm
Verified Purchase:Yes
This is the third Symmetry series case I have purchased, now for my iPhone XR. I also bought them for my iPhone 5 and iPhone 6. I also had Defender series for the 5 and 6, but would up buying the Symmetry series. The Defender was just a bit too big and not as easy to carry in my front pants pockets. The Symmetry clear case for the XR is a great clean looking case. The case has a good safe grip so I feel comfortable that the phone is secure in my hand. The only downside was the case was very hard (tight fit) to install. I would buy the case again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ag3415
Verified Purchase:Yes
Good Case for my iPhone XR, huge Star Wars fan to boot as well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: CeEs
Verified Purchase:Yes
Extremely difficult to remove. I have broken several nails trying to remove it. But it is durable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 3, 2019
Hi CeEs,
Although it's great to hear that this Symmetry series is keeping your iPhone XR safe, we apologize that it doesn't seem to want to let go! We intentionally design our cases to hug their devices tightly in order to provide maximum drop protection. If you need any future application assistance, please feel welcome to contact our expert Otters at 1-855-688-7269, and they'll always be ready to help out!
Cheers,
OtterBox Customer Service Team
Although it's great to hear that this Symmetry series is keeping your iPhone XR safe, we apologize that it doesn't seem to want to let go! We intentionally design our cases to hug their devices tightly in order to provide maximum drop protection. If you need any future application assistance, please feel welcome to contact our expert Otters at 1-855-688-7269, and they'll always be ready to help out!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com