Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Average customer rating
4.6
(440 Reviews)
Rating breakdown 440 reviews
5 Stars
347
4 Stars
47
3 Stars
20
2 Stars
10
1 Star
16
93%of customers recommend this product.
(
386 out of
417)
Customer Reviews for OtterBox - Symmetry Series Case for Apple iPhone XR - Black
Posted by: Bag puss
Verified Purchase:Yes
I’ve had this case a few weeks & it’s strong, good price & looks great !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: dbeakyb
Verified Purchase:Yes
Perfect fit and great protection,fast dispatch and delivery
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fast eddie
Verified Purchase:Yes
I bought it for my girlfriend and she likes it a lot. It’s a very nice case for a lady.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mandyw3
Verified Purchase:Yes
Thank you otter box for the health care discount! I love my phone case. Shipping was fast and the case is great as usual!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Peggy
Verified Purchase:Yes
I bought this two weeks ago best purchase I have done on a phone case love it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Larry
Verified Purchase:Yes
I am truly enjoying having this Otter box with my favorite Marvel character. I have always owned Otter box products and they always hold up extremely well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chicago
Verified Purchase:Yes
I bought this for my teenage daughter for Christmas. I watched her try to stretch it over her phone. She struggled to get the case over the phone. The case scratched about 3-4 times before she even got it on! Weak for Otterbox.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 31, 2020
Hi there!
We're sorry to hear that your daughter had some trouble with the installation of her Symmetry Series case! That's certainly unusual. The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your daughter had some trouble with the installation of her Symmetry Series case! That's certainly unusual. The good news is, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move counterclockwise, and you should have an easier time installing the other three corners! If you continue to have issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Yellowing
on February 12, 2021
Posted by: Samm
I’ve had the case on for a long time and it’s done a good job of protecting my phone. My only problem is that I noticed yellowing on the edge not too long after I started using the case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , February 15, 2021
Hi there, Sam!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com