I am so disappointed in my replacement that was sent. I recently had this one sent and it already has 3 new cracks in it. I've never had such bad luck as I have with the last 2 I have had. I am so disappointed. Any suggestions?
This Is The Screen Protector You Reallt Can Trust!
on July 5, 2020
Posted by: Mdare
from Oroville, CA
Gender:Male
Verified Purchase:Yes
Great protection for your iPhone and the free replacement is invaluable. Trust me on this. I've had my phone take 3 serious falls and BodyGuardz Pure 2 has taken the hit while protecting my iPhone screen every time! The replacement process is a breeze, as is the most recent method of attaching your replacement screen guard. I would never consider anyone other than BodyGuardz to protect the screen of my costly iPhone.
I was not happy with this one. It did not cover the entire a screen as the ones in the past have done. There is space all around the the outside of the face , especially top ad bottom. It is put on correctly. Consequently my phone screen, is now cracked on the bottom In two places.
I would recommend this to a friend!
Response from BGZ brandsBy Customer Success, July 7, 2020
We're sorry to hear about that; the replacements you receive should be identical to the original protector you purchased at full price. A member of our Customer Success Team will be reaching out in the next few days to see how we can help.
I left review previously. Love your company, your product as well. I noticed the price increase on "life time guarantees" which caught me off guard. Other than that.. all is good.
Customer service was excellent and made the replacement Pure2 glass quickly. I received the product with a new case in a couple of days and was easy to install. Excellent service and honored the warranty without any issues.
This product has worked well for me for two years. However, the applicator has caused problems the last two times which causes a bubbling effect. After about 2 weeks the bubbles went away, but it was annoying