Company stands by their product. My last glass protector was cracked in several places thanks to a grandchild but when I put in my replacement, my phone cover front was intact and pristine.
I only had the new cover on for 4days and already have a crack in it. I have a protective case on my phone so I don't understand. I have had to have several of these replaced.
I think this one had a defect because I had just gotten it and as soon as I put it on my phone, it cracked. So they replaced it for me which I really appreciated.