Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Google Pixel 3 - Black
Average customer rating
4.5
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
27
4 Stars
11
3 Stars
2
2 Stars
0
1 Star
1
92%of customers recommend this product.
(
35 out of
38)
Customer Reviews for OtterBox - Symmetry Series Case for Google Pixel 3 - Black
Posted by: Allison
Verified Purchase:Yes
The case looks a lot better in person than online. I love how slim it is. I was worried it would be a bulky case, but I am glad it's as slim as it is. The only thing I have a problem with is the price. I wanted a really good protective case and OtterBox has great reviews, but I can't help to wonder if I couldn't find the same type of case in a generic brand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
The OtterBox was exactly what I was looking for.
on December 8, 2019
Posted by: Clem
Verified Purchase:Yes
It was delivered in just 2 days and fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nikki
Verified Purchase:Yes
I've been using this case for a couple weeks now. It was not what I expected in the first place but I thought I would try it.
The case I got for my first pixel was awesome, a hard protective shell with built in screen protector and a soft rubbery outside for shock absorption. I thought this one, for the google pixel 3 would be similar but it's not. It's a hard shell, no screen and no rubbery shock absorption. So much less for around the same price. On top of that, there are barely any color choices for cases. It's not pleasing to look at and it's not very functional, at a *very* high cost when you factor in the need for a screen protector to be bought separately. I expected that by buying one that didn't say "screenless" I would get a screen. Why have that distinction in some of the product names if none of them have screens?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 5, 2019
Dear Nikki,
We so apologize for any miscommunication surrounding the style of the Symmetry series! True, the Symmetry is constructed without a built-in screen protector and does incorporate a sleek, one-piece design. The Google Pixel 3 Defender series is described as 'screenless,' since we knew that fans of the traditional Defender style might be expecting an integrated screen shield. This term was utilized to decrease confusion, so we're bummed that, in this situation, it only created more!
That being said, it sounds like the Defender might be more up your alley. While the new style is screenless, it still sports the outer rubber slipcover that you claim to have missed with the Symmetry series. If you're interested in the Google Pixel 3 Defender, please feel welcome to follow the link below to check it out, and give our friendly Otters a call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/google-pixel-3/defender-series-screenless-edition-case/77-59384.html#start=1
Sincerely,
OtterBox Customer Service Team
We so apologize for any miscommunication surrounding the style of the Symmetry series! True, the Symmetry is constructed without a built-in screen protector and does incorporate a sleek, one-piece design. The Google Pixel 3 Defender series is described as 'screenless,' since we knew that fans of the traditional Defender style might be expecting an integrated screen shield. This term was utilized to decrease confusion, so we're bummed that, in this situation, it only created more!
That being said, it sounds like the Defender might be more up your alley. While the new style is screenless, it still sports the outer rubber slipcover that you claim to have missed with the Symmetry series. If you're interested in the Google Pixel 3 Defender, please feel welcome to follow the link below to check it out, and give our friendly Otters a call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/google-pixel-3/defender-series-screenless-edition-case/77-59384.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: EmmaDRobb
Verified Purchase:Yes
This case as usual is excellent quality with a great fit, but no screen? Kind of defeats the purpose I'm still walking around paranoid that I'm going to scratch or damage my brand new phone. I will be no longer purchasing these cases so long as they only offer screeners editions.
Written by a customer while visiting otterbox.com
Posted by: Will
Verified Purchase:Yes
Not comfortable to hold. Sharp plastic edge surrounds the case particularly on the base. Still keeps phone secure.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 17, 2019
Hello!
We're sorry to hear about the discomfort you're feeling with your Symmetry Series case. That's definitely odd. The good news is, we have an amazing sea full of CS Otters who'd love to get you helped out! Give us a ring at 1-855-688-7269, and we'll see if we can get you a case that's a little less edgy.
Best,
OtterBox Customer Service Team
We're sorry to hear about the discomfort you're feeling with your Symmetry Series case. That's definitely odd. The good news is, we have an amazing sea full of CS Otters who'd love to get you helped out! Give us a ring at 1-855-688-7269, and we'll see if we can get you a case that's a little less edgy.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Judyfuture
Verified Purchase:Yes
I bought this a week ago and I'm so impressed with the quality. It looks beautiful on the phone. Ive dropped the phone twice in the last week and it has remained in tact. I had planned to decorate the case in stickers but it's so nice I'm happy to keep it as is. The sparkles and color are so pretty.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Patty
Verified Purchase:Yes
I have always liked otterbox and trust it completley so I love that they did a purple box, my favorite color!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tammy
Verified Purchase:Yes
I got this case a few weeks ago and I love it. It isn't too bulky and yet I know my phone is protected. I've used cheap cases before and I've broken too many phones! I am protected now.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com