Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Google Pixel 3 XL - Stardust
Average customer rating
4.2 out of 5
4.2
(43 Reviews)
Open Ratings Snapshot
Rating breakdown 43 reviews
5 Stars
26
4 Stars
6
3 Stars
5
2 Stars
5
1 Star
1
76%of customers recommend this product. 
(
29 out of 38
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Clear Case for Google Pixel 3 XL - Stardust
Customer Rating
5 out of 5
5
Perfect replacement case for new phone
on November 15, 2018
Posted by: dc3boi02
Verified Purchase:Yes
I need to have a clear phone case for work to be able to display the security tag on my device. I had the previous version for my Pixel 2 XL and this was perfect for when I upgraded to my Pixel 3 XL and the familiarity made it an easy transition to the new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it!
on November 13, 2018
Posted by: Bethie33
Verified Purchase:Yes
I am very happy with my new OtterBox case. I would like to see more choices in colos for the Google Pixel XL 3 in the near future.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Not bad
on November 4, 2018
Posted by: Jayz
Verified Purchase:Yes
Not as bulky as i feared it would be. Thankfully have no been able to test the drop protection yet. So far the case looks nice and nothing to over the top exactly what I was looking for.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Most beautiful case ever!
on November 4, 2018
Posted by: Cactusgirl
Verified Purchase:Yes
I bought this case after I ordered my pixel 3. They should have used a light colored phone when advertising it bc it's even more beautiful than the pictures on the website! I got the not Pink color and it's so pretty.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
There's a good chance you're going to drop your ph
on October 31, 2018
Posted by: NWComputerGuy
Verified Purchase:Yes
Every time I buy a phone I typically get an OtterBox, their overall protection is usually the best insurance you can get for your phone. After buying the Pixel 3 XL I knew it needed protection, I purchase the Symmetry case. Number one, Be cautious the case is slippery in the hand. Within 5 minutes of putting the phone in the case I dropped it due to the slipperiness of the case. Thankfully number 2, thr is cases well made and it protected my phone from drop. I think I would recommend the defender case over this one for sure.
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2018
Hey NWComputerGuy,

While we're confident that this case should keep your Pixel 3 XL safe, we definitely don't want the reason you're dropping it to be the style itself! We apologize that this Symmetry series is just a little too sleek for your tastes, and we might recommend taking a look at the Defender case instead. The Defender design incorporates an outer rubber slipcover, which provides additional traction! Feel free to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further inquiries!

https://www.otterbox.com/en-us/google-pixel-3-xl/defender-series-screenless-edition-case/77-59359.html#start=1

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Your will be safe but dirty.
on October 31, 2018
Posted by: Serg
Verified Purchase:Yes
I bought this a few weeks and the case does what it's advertised to do... Protect the phone. Cosmetically, the plastic used is one that will always have fingerprints and the phone constantly looks smudged. It made the phone feel cheap in my opinion.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2018
Hi Serg,

We apologize that this Symmetry series, while protective, is running into a few cosmetic issues! We typically recommend using a tried-and-true microfiber cloth to wipe away any fingerprints and smudges. If that doesn't work, our stylish Otters will be happy to take a closer look. Please feel welcome to call them at 1-855-688-7269, and they'll make sure your device looks fashionable while it's under our protection going forward!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Scratched too easily
on October 28, 2018
Posted by: bnye
Verified Purchase:Yes
My daughter used this case for two days before the back of it was scratched terribly. The case looks great brand new but we are very disappointed with the durability of it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 29, 2018
Hey there bnye,

We're sorry to hear that your daughter's OtterBox case was having trouble staying sleek! Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. So as long as the phone is doing okay, we're still going to call this a win! That being said, we completely understand the importance of keeping your protection looking stylish, and our friendly Otters would love to dress up your device in a brand-new replacement case. Please feel welcome to give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling in no time at all!

Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Love that I can see my beautiful phone
on October 28, 2018
Posted by: Semantics Matter
Verified Purchase:Yes
Slips into my pocket. Slim, but tough. Works well with Google Assistant squeeze gesture.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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