Customer reviews from otterbox.com
OtterBox - Symmetry Series Clear Case for Google Pixel 3 XL - Stardust
Average customer rating
4.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
26
4 Stars
6
3 Stars
5
2 Stars
5
1 Star
1
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for OtterBox - Symmetry Series Clear Case for Google Pixel 3 XL - Stardust
Posted by: Madd2393
Verified Purchase:Yes
Pros: protects the phone- I've dropped my phone a few times and have had no damage to the case or phone. Clear allows the phone design to come through
Cons: very heavy and quite thick on the edges. Also shows fingerprints and smudges really bad so you need to wipe it off everyday if you don't want it to look gross.
Cons: very heavy and quite thick on the edges. Also shows fingerprints and smudges really bad so you need to wipe it off everyday if you don't want it to look gross.
Written by a customer while visiting otterbox.com
Posted by: Djboy
Verified Purchase:Yes
I like the case and feel it is supportive but the edge is getting really dirty and it is only two weeks old. Picking up blue from jeans pocket. Pink is now dirty grey
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 20, 2018
Hi Djboy,
We are sorry that this Symmetry case is getting dirty. We understand why this could be disappointing and we certainly want to help. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
We are sorry that this Symmetry case is getting dirty. We understand why this could be disappointing and we certainly want to help. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our friendly Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
There is a scratch on the case when we get it.
on December 14, 2018
Posted by: Pixel3XL
Verified Purchase:Yes
Even though it's scratch resistance, it came with a scratch on the case :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 17, 2018
Hi there,
We are sorry that this Symmetry clear case arrived with a scratch on it. We understand why this is not ideal. Feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
We are sorry that this Symmetry clear case arrived with a scratch on it. We understand why this is not ideal. Feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Hoping for equal of the commuter, this isn't it
on December 10, 2018
Posted by: Shinch
Verified Purchase:Yes
I've previously had Motorola phones and have had both the commuter and defender series cases (and loved them!). I was hoping this would be the equivalent of the commuter, but it falls short. It definitely feels less protective as a one layer case and I'm really disappointed it doesn't include a charging port cover. It does feel well made and fits well, but all OtterBoxs do. I work outside, so as much as I hate the bulk, I'll probably end up with a defender in the spring to protect the charging port from dirt (although I'm worried about the defender fitting with a glass screen protector as I've read some reviews it doesn't, and screen protection is something I am NOT willing to compromise on). All in all, it's okay, I'm sure it will protect my phone, but it could be better.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team, December 11, 2018
Hi Shinch,
We are sorry that the Symmetry case is not quite meeting your expectations. We agree that the Defender case may be a better fit for your needs. Below is a link that will take you to those options when you are ready.
https://www.otterbox.com/en-us/pixel-3-xl?prefn1=series&prefv1=Defender%20Series
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269!
Happy Holidays,
OtterBox Customer Service Team
We are sorry that the Symmetry case is not quite meeting your expectations. We agree that the Defender case may be a better fit for your needs. Below is a link that will take you to those options when you are ready.
https://www.otterbox.com/en-us/pixel-3-xl?prefn1=series&prefv1=Defender%20Series
If you ever have any OtterBox questions, please feel free to give our friendly Otters a call at 1-855-688-7269!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Stillplayswithtrucks
Verified Purchase:Yes
I love the look of this case. It allows you to see the color of the phone, but it stylish itself. It keeps a thin, lightweight profile backed by the quality of OtterBox. Glad I picked this one!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: ddantival
Verified Purchase:Yes
Been supporting otterbox for ages, the new design for defender is really bad without the screen protector at the front. Limited options for the alpha glass too. Total disappointment
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2018
Hi ddantival,
We're sorry to hear that you're feeling so disappointed with our case selection for the Google Pixel 3 XL! This Defender series is intentionally designed with a screenless style in order to provide direct access to the curved phone display. That being said, we'll gladly pass your thoughts along to our product design team for future consideration! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that you're feeling so disappointed with our case selection for the Google Pixel 3 XL! This Defender series is intentionally designed with a screenless style in order to provide direct access to the curved phone display. That being said, we'll gladly pass your thoughts along to our product design team for future consideration! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
After First Week - Already Worth the Purchase Pric
on November 29, 2018
Posted by: Jsamuels
Verified Purchase:Yes
Purchased the Otterbox while waiting for my Pixel 3 XL to arrive. As luck would have it, I dropped the Pixel two days after placing into the case. Thankfully, the phone survived without a scratch. Whew. Very happy to have the Otterbox.
Written by a customer while visiting otterbox.com
Posted by: Josh0391
Verified Purchase:Yes
The case works great, it has already saved me once or twice when I dropped my Pixel 3XL. Only complaint is the phone doesn't always charge on the Google wireless charging dock with the case on. Other than that, the case is awesome
I would recommend this to a friend!
Written by a customer while visiting otterbox.com