Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for Google Pixel 3 XL - Clear
Average customer rating
4.2
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
26
4 Stars
6
3 Stars
5
2 Stars
5
1 Star
1
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for OtterBox - Symmetry Series Case for Google Pixel 3 XL - Clear
Customer Rating
3
There's a good chance you're going to drop your ph
on October 31, 2018
Posted by: NWComputerGuy
Verified Purchase:Yes
Every time I buy a phone I typically get an OtterBox, their overall protection is usually the best insurance you can get for your phone. After buying the Pixel 3 XL I knew it needed protection, I purchase the Symmetry case. Number one, Be cautious the case is slippery in the hand. Within 5 minutes of putting the phone in the case I dropped it due to the slipperiness of the case. Thankfully number 2, thr is cases well made and it protected my phone from drop. I think I would recommend the defender case over this one for sure.
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2018
Hey NWComputerGuy,
While we're confident that this case should keep your Pixel 3 XL safe, we definitely don't want the reason you're dropping it to be the style itself! We apologize that this Symmetry series is just a little too sleek for your tastes, and we might recommend taking a look at the Defender case instead. The Defender design incorporates an outer rubber slipcover, which provides additional traction! Feel free to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further inquiries!
https://www.otterbox.com/en-us/google-pixel-3-xl/defender-series-screenless-edition-case/77-59359.html#start=1
Sincerely,
OtterBox Customer Service Team
While we're confident that this case should keep your Pixel 3 XL safe, we definitely don't want the reason you're dropping it to be the style itself! We apologize that this Symmetry series is just a little too sleek for your tastes, and we might recommend taking a look at the Defender case instead. The Defender design incorporates an outer rubber slipcover, which provides additional traction! Feel free to check it out by following the link below, and give our friendly Otters a ring at 1-855-688-7269 with any further inquiries!
https://www.otterbox.com/en-us/google-pixel-3-xl/defender-series-screenless-edition-case/77-59359.html#start=1
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: bnye
Verified Purchase:Yes
My daughter used this case for two days before the back of it was scratched terribly. The case looks great brand new but we are very disappointed with the durability of it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 29, 2018
Hey there bnye,
We're sorry to hear that your daughter's OtterBox case was having trouble staying sleek! Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. So as long as the phone is doing okay, we're still going to call this a win! That being said, we completely understand the importance of keeping your protection looking stylish, and our friendly Otters would love to dress up your device in a brand-new replacement case. Please feel welcome to give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling in no time at all!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that your daughter's OtterBox case was having trouble staying sleek! Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. So as long as the phone is doing okay, we're still going to call this a win! That being said, we completely understand the importance of keeping your protection looking stylish, and our friendly Otters would love to dress up your device in a brand-new replacement case. Please feel welcome to give them a ring at 1-855-688-7269, and they'll get a warranty claim rolling in no time at all!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Madd2393
Verified Purchase:Yes
Pros: protects the phone- I've dropped my phone a few times and have had no damage to the case or phone. Clear allows the phone design to come through
Cons: very heavy and quite thick on the edges. Also shows fingerprints and smudges really bad so you need to wipe it off everyday if you don't want it to look gross.
Cons: very heavy and quite thick on the edges. Also shows fingerprints and smudges really bad so you need to wipe it off everyday if you don't want it to look gross.
Written by a customer while visiting otterbox.com
Posted by: ddantival
Verified Purchase:Yes
Been supporting otterbox for ages, the new design for defender is really bad without the screen protector at the front. Limited options for the alpha glass too. Total disappointment
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2018
Hi ddantival,
We're sorry to hear that you're feeling so disappointed with our case selection for the Google Pixel 3 XL! This Defender series is intentionally designed with a screenless style in order to provide direct access to the curved phone display. That being said, we'll gladly pass your thoughts along to our product design team for future consideration! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
We're sorry to hear that you're feeling so disappointed with our case selection for the Google Pixel 3 XL! This Defender series is intentionally designed with a screenless style in order to provide direct access to the curved phone display. That being said, we'll gladly pass your thoughts along to our product design team for future consideration! If you have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
Always happy with my OtterBox. Glad you had one for my Pixel 3XL
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MaliceOmega
Verified Purchase:Yes
Too bulky for a non defender case. Made phone uncomfortable to hold
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 25, 2018
Hey MaliceOmega,
We apologize that this Symmetry series seems a little too cumbersome for your taste! We do our absolute best to keep our case designs as streamlined as possible, but in the end, we keep some extra layers around in order to ensure the best device protection possible. If you have any additional questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive in with some answers!
Sincerely,
OtterBox Customer Service Team
We apologize that this Symmetry series seems a little too cumbersome for your taste! We do our absolute best to keep our case designs as streamlined as possible, but in the end, we keep some extra layers around in order to ensure the best device protection possible. If you have any additional questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive in with some answers!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
There is a scratch on the case when we get it.
on December 14, 2018
Posted by: Pixel3XL
Verified Purchase:Yes
Even though it's scratch resistance, it came with a scratch on the case :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 17, 2018
Hi there,
We are sorry that this Symmetry clear case arrived with a scratch on it. We understand why this is not ideal. Feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
We are sorry that this Symmetry clear case arrived with a scratch on it. We understand why this is not ideal. Feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hezron Pius
Verified Purchase:Yes
This is second case i buyed from Otterbox. The product is very good and recommended for who want a good protection phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com