Customer reviews from whirlpool.com
Whirlpool - 7.4 Cu. Ft. 37-Cycle Gas Dryer with Steam
Average customer rating
3.6
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
13
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
7
65%of customers recommend this product.
(
13 out of
20)
Customer Reviews for Whirlpool - 7.4 Cu. Ft. 37-Cycle Gas Dryer with Steam
Customer Rating
1
Moisture sensor is Garbage
on August 26, 2019
Posted by: srager1
from Joliet, IL.
Gender:Male
[This review was collected as part of a promotion.] I bought this item and It wasnt cheap. Finding out that it stops drying after 10min on the sensor dry and it's usually still wet. I do it again samething. It thinks its dry "NOT". I mentioned it to Whirlpool I dont think they will fix the issue or software for it. I have to put it on Time dry. What's the point of a sensor dry if it doesnt work. What garbage
No, I would not recommend this to a friend.
Response from whirlpool.comBy ontivm, digital care, August 27, 2019
Hey srager1 , we value your time and would like to look into the concerns with your dryer. Please reach out to us directly at 1-800-253-1301, via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not worth the money
on June 16, 2019
Posted by: Dianelynn
from Elliot lake
Gender:Female
[This review was collected as part of a promotion.] Purchased this a month ago. Sensor on dryer not working.
No, I would not recommend this to a friend.
Response from whirlpool.comBy MARAE1, CANSOCIALCARE, June 19, 2019
Hello Dianelynn! We are so sorry that your Whirlpool gas dryer sensor is not working. It is unacceptable, and we are here to help. If you would please send us an email to the following address: canadasocial@whirlpool.com, please do remember to include the model and the serial, as well as your phone number, to reach you. Here is also the number of your file to the email that you will send us: 221131910. Thank you! -Edmond.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not a smart device in my opinion
on November 13, 2020
Posted by: JAYS
from Kitchener Ontario
I bought this DRYER WGD9620HO figuring that it was a "Smart Appliance" It does work with the whirlpool App but It does not work with Alexa in CANADA. However It does work with Alexa in USA. Having this feature enabled and having Alexa tell you the washer and or Dryer is completed Cycle would make this a true smart device I feel. Wish Whirlpool would work on the software update for this and truly make this machine amazing!!!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk
on July 5, 2021
Posted by: Saamainong
from Des Moines, Iowa
Don't buy this piece of junk product. They're having issues with their control board that they can't find a solution for. Our first one took a crap n we had to wait over 3 months for a respnd part replacement which they couldn't deliver. My wife had to make multiple trips to the Laundromat in the frigid weather last winter. They finally agreed to give us a brand new replacement unit which turns out to have the same issue, the control board. Now we are back to square one which is waiting for a replacement part that they haven't been able to keep stocked. I guess it's because they have to replace so many of these. We are still waiting for a respond again which could take months again. If you r buying one for ur wife or urself , would u want her or I to go through this frustrations in making trips to the Laundromat? Requesting our $ back which is not possible because they want a chance to fix it...I think we're going to end up with a piece of crap again. BTW the hold time is at least an hour every time u try to make contact.
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 14, 2021
Hey Saamainong, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
5
Quick!
on July 7, 2019
Posted by: Megan.
from Grande Prairie, AB
Gender:Female
[This review was collected as part of a promotion.] We waited 8 months for the dryer and I’m glad we did! It heats up quickly and evenly dries bulky items. The drum is big enough to easily accommodate my king duvet with room to spare. The auto dry function leave my clothes on the damp side, but I just need to adjust it to more dry.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
upgraded from my 11 yr old whirlpool set
on January 23, 2020
Posted by: foster1968
from barrie, ontario
[This review was collected as part of a promotion.] This is my 3rd Laundry set (all from Whirlpool), the last 2 sets were very reliable, and did not require much repair work.
I've had this new set for a few weeks, so far we are loving them (I just tried the steam dryer option with a wrinkly shirt i wore already ... it looked really nice after the steam cycle).
The look cool and are very quiet when operating
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
One Great Piece of Junk
on July 9, 2021
Posted by: Martin
from Gatineau, Canada
We have received this dryer back in November 2019....it ran fine until Dec 2020 and ever since it's never operated properly. Tech has been home so many times that I need the fingers of all 6 people living at our home to count....At this point it's come and take it back, give me my money and I'll buy some other brand. If I could rate it at Zero Star I would....no hesitation at all
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, July 13, 2021
Hello, Martin! We are so sorry you have had this experience with your dryer. We understand how frustrating this is and we would like to discuss this with you further. Please send us an email to canadasocial@whirlpool.com and include your name, phone number, serial number, and Review ID 247766155 so we can access your account. We appreciate your taking the time to reach out to us. -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
1
2 Years under repair and still not working
on July 16, 2021
Posted by: Newhouse
from Ottawa, Canada
Got our Gas Dryer back in late 2019...Moisture Sensor failed in Jan 2020....ever since we have been getting the visit of multiple repair man sent by Whirlpool and despite changing parts we are still at the same point....moisture sensor does not work, dryer stops after 10 min and of course nothing dries up...we have to restart the dryer until we get our stuff dried.
Response from whirlpool.comBy MARAE1, CANSOCIALCARE, July 16, 2021
Hello, Newhouse! Thank you for contacting us regarding your 7.4 cu. ft. Smart Front Load Gas Dryer (WGD9620HW). We are sorry for the current situation with this device. Send us a message at canadasocial@hirlpool.com and please include your case number 247956696 in your response. Have a great day! ~Edmond
Written by a customer while visiting whirlpool.com