Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(6,959 Reviews)
Rating breakdown 6,959 reviews
5 Stars
5,407
4 Stars
827
3 Stars
236
2 Stars
152
1 Star
337
86%of customers recommend this product.
(
3,173 out of
3,675)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
Not Well Thought Out
on March 24, 2026
Posted by: RebeccaF
[This review was collected as part of a promotion.] I never owned a Nespresso before. Setup was frustrating. It comes with next to 0 instructions but a QR to video that doesn't even tell you how to make a drink. There are lots of negative comments about this under the video. The included coffee pods had no labels except for combos where you had to break the box open to read. Very aggravating. It’s marketed as easy, beginner friendly, but it's not. Yes machine is easy to use, but I have no idea what I’m making unless I spend 10 minutes researching on my own. Finally made a coffee and it was just fine. Pods are literally barcoded so you only have Nespresso brands as an option. Expensive just to get creama. Unless you drink espresso exclusively, you are better off with an affordable Kruieg and making your own foam. And if you are that into expresso you should get a machine you have more control of. Perhaps downloading the app could have helped me, but the idea of linking my phone to the machine just to make coffee is ridiculous. Our phones already have so much info about us and now they want to know our coffee habits? It's strange. I do not recommend. I received this product free in exchange for my honest review.
Response from influenster.comBy Nespresso USA, Customer Service, March 26, 2026
We're sorry to hear about your experience, Rebecca. All Nespresso machines come with at least a one-year warranty. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. We'll be happy to help assist you.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing product.
on March 24, 2026
Posted by: ShekitaH
[This review was collected as part of a promotion.] I was gifted this product in exchange for my honest review and I am very excited to receive it. This Nespresso machine is so easy to use. Place the pod inside and the product will adjust itself to your desired settings. Fill the reservoir with water and you will be set for a delicious treat. This item has a unique department inside the center of the machine. This is where the used pods goes. It has a side door that opens and allows you to remove the used pods. This feature is so cool. I definitely would recommend this product.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on March 24, 2026
Posted by: AudreyS
[This review was collected as part of a promotion.] I am so glad I got to try this out. I do love the coffee quality. The machine is sleek and easy to use. The assembly was easy and it is not bulky which makes it great for my office. I really like this one!
Written by a customer while visiting influenster.com
Customer Rating
1
not working((
on March 24, 2026
Posted by: AnastasiiaL
[This review was collected as part of a promotion.] I received this coffee machine on time. Visually, it looks very stylish and seems easy to use. Size good. The capsules also came fully equipped
However, unfortunately, I couldn’t use it because it simply wouldn’t turn on. After plugging it in and pressing the button, nothing happened. This is very disappointing
However, unfortunately, I couldn’t use it because it simply wouldn’t turn on. After plugging it in and pressing the button, nothing happened. This is very disappointing
Response from influenster.comBy Nespresso USA, Customer Service, March 27, 2026
Thank you for your review, Anastasiia, and we're here to help! Please call us directly at 800-562-1465, and a Machine Expert will be happy to troubleshoot over the phone. We're available 24/7 and offer lifetime troubleshooting service, and both in or out of warranty replacement or repair if needed.
Written by a customer while visiting influenster.com
Customer Rating
5
A must for any kitchen!
on March 24, 2026
Posted by: LinaS
[This review was collected as part of a promotion.] Very easy machine to use. It has auto brewing features for size and you can Bluetooth it to your phone which i love. It is lightweight and easy to move around. Love it has a self cleaning mode. Very easy that it uses pod so you are not making a mess with loose coffee. I also love it has a pod self disposing mode and the pods can be recycled.
Written by a customer while visiting influenster.com
Customer Rating
5
Hello Nespresso…where have you been all my life.
on March 24, 2026
Posted by: TiffanyP
[This review was collected as part of a promotion.] This is my first experience with the Nespresso brand and it did not disappoint. I usually use a Keurig for my daily dose of coffee but this Nespresso is impressive. The design of the box alone was unique and then the setup was so easy. I was ready to use it within a couple minutes of unboxing. I’ve used it a few time now and I really enjoy the variety of coffees you can make with it. The taste is there with bold and strong flavor. The design is flawless and makes cleaning easy. This may be my new fave.
Written by a customer while visiting influenster.com
Customer Rating
5
Obsessed!!
on March 24, 2026
Posted by: MollyS
[This review was collected as part of a promotion.] Maybe the best thing I’ve received on here! Looooove this machine. The pods are expensive, but the layer of flavor and foam is so worth it and if you shop around you can find some deals. Love how the white machine stands out with my dark countertops. This was easy to setup and it’s easy to clean. The auto disposal for the used pods is so smart. Love that this takes about two minutes from start to finish for brewing. If you’re on the fence just get it! The versatility of drinks you can make alone make it worth it!
Written by a customer while visiting influenster.com
Customer Rating
5
The Nepresso makes mornings much better!
on March 24, 2026
Posted by: AllisonY
[This review was collected as part of a promotion.] The Nespresso Vertuo Next in the white is so chic and sleek looking. The compact size is perfect for my apartment that lacks counter space. I love the variety of coffee styles is offers, from espresso to regular coffee and hot or cold options. It's so easy to use, brews quickly and offers upscale coffee shop style coffee for a fraction of the price.
Written by a customer while visiting influenster.com