Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
Descaling Sensor Failure
on October 14, 2021
Posted by: Jaime
from Tucson, AZ
I just had to purchase a new VertuoPlus machine because my old one would not longer pass any water. I love my Nespresso coffee machines and milk frother. However, here in AZ we have very hard water. The machine claims to tell you when it needs to be descaled. Mine failed horribly. Once it started having problems no amount of descaling would make it function properly. You cannot descale when no water passes through the system. So I had to trash the old one and buy a new one. When a capsule was loaded and the top button pressed the machine we whirl up and then stop with a solid red light. Manual says to call Nespresso. I did and they said let it cool off for 15 minutes. I did that with no change. The last time this happened I put a heavy mixture of white vinegar in the water tank. I took over 20 tries for the vinegar to break up the calcification in the machine. I got another six months out of the old machine with that. Do not trust the descaling sensor.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 16, 2021
Thank you for your review. Please excuse us for any frustration caused with the descaling sensor on your VertuoPlus. We'd recommend to also preform a weekly cleaning cycle to prevent coffee grind build up. For more troubleshooting tips, please visit the VertuoPlus machine section on Nespresso.com/help or contact us via our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Much needed with newborn
on October 14, 2021
Posted by: Tryn
from Berkeley, Ca
I bought this when my husband went back to work after his paternity leave out of necessity. With the newborn I couldn’t just pop over to get my fave lattes anymore. This machine has exceeded my expectations. Just as good as going to the coffee shop. I’m happy, baby is happy. We’re making it thru the day thanks to this gem of a machine! Couldn’t be happier with the purchase. I’m also getting my friend over (who lives next door) for lattes in the morning. Really brings everyone together.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on October 14, 2021
Posted by: Coffee Drinking Analyst
from Dallas
I just bought this 2 weeks ago. Asking myself why I waited so long to switch to Nespresso from the other coffee pods brand. Coffee has tasted so much better. Great cup of coffee in the morning and then I’m enjoying my
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
afternoons with an espresso. Highly recommend this line. Many cup size options and great selection of coffee pods to try out.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on October 10, 2021
Posted by: jenniferoa0ee
i’m not sure if this is the one i have it does look like it. i might just have the newer version but i just got it and i absolutely love it.. i like to purchase the espresso shots to make my iced coffees. so yummy
Written by a customer while visiting influenster.com
Customer Rating
1
Waste of Money
on October 9, 2021
Posted by: Kathleen
from San Antonio
I purchased this machine as a gift and it only worked 3 times. This coffee maker is not worth the money or aggravation!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
We appreciate your review Kathleen and we are disappointed to learn that your VertuoPlus machine has not met your expectations. We are happy to provide assistance and offer comprehensive troubleshooting support at our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on October 9, 2021
Posted by: meleaneg
Can’t go wrong with a nespresso! Packed with flavor, nice and hot and my fav, makes the house smell like coffee
Written by a customer while visiting influenster.com
Customer Rating
5
Delicious drinks!
on October 8, 2021
Posted by: Just a mom
from Pittsburgh PA
I love making coffee drinks at home to save money. The crema you get makes every drink an 11, on a scale from 1 to 10. My purchase included the aeroccino, which is the perfect companion to your Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Yummy coffee
on October 7, 2021
Posted by: Fhend
from Cuyahoga Falls, OH
We bought this a month ago and LOVE the flavor and creaminess of the coffee. The only reason I didn’t give 5 stars is because the coffee is no where near hot enough. After adding my creamer to it, I have to put it in the microwave to warm back up. Wish there was a temperature control….
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Franca . The temperature of your VertuoLine capsules is controlled by the information programmed into the barcode of each blend. You may, however, pre-heat your mug of choice by running a cleaning cycle with your VertuoPlus machine. Instructions for this can be found on Nespresso.com/help, and you may contact us any time at 800-562-1465 with any additional questions. Thanks!
Written by a customer while visiting Nespresso USA