Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Simply amazing!
on December 9, 2021
Posted by: Beef
from San Francisco
I’ve had a Vertuo system for over six years and it consistently performed well for me. There was a problem with it that could not be resolved (even after spending time troubleshooting with your kind and patient staff!). I replaced it with the Vertuo Plus and I’m impressed with the design and quality, not to mention the resulting fine cuppa every time!!
Thanks Nespresso!!
Thanks Nespresso!!
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, December 11, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert and have this resolved. If you assistance with your VertuoPlus machine in the future, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso
on December 9, 2021
Posted by: carinam
I love my Nespresso machine it makes the best espresso and coffee drinks. I love making lattes with the espresso pods and the milk frother. The pods could get a little pricey but worth it especially if you purchase Starbucks on regular basis. It is a bit loud but not a deal breaker.
Written by a customer while visiting influenster.com
Customer Rating
5
This is an absolute
on December 8, 2021
Posted by: member68c7cf1fe
This is an absolute must have if you like espresso! I love making a quad at home in the morning and can't imagine not using this everyday.
Written by a customer while visiting influenster.com
Customer Rating
5
Compact and efficient
on December 8, 2021
Posted by: alfalfa
from MI
My first Nespresso was a gift. It died 6 years to the day I received it. Its death was confirmed by the Nespresso CSRep. I replaced it with a Nespresso Plus and love the new machine. It takes up less counter space, and brews a variety of sizes in one machine. However, the directions are all drawings - no words. Hard to follow and ambiguous. Setting it up was not as easy as my first one was!
I would recommend this to a friend!
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Allison. We're glad to hear you're enjoying your new machine. We are always here to help with a lifetime of comprehensive troubleshooting. If you ever need us we are available 24 hours a day, 7 days a week at 800-562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
I LOVE this. I
on December 8, 2021
Posted by: imjust_emily
I LOVE this. I have both this and my B70 Keurig and I prefer the coffee from this. My only complaint is how expensive the pods are! That is why I only use this on occasion because the pods for my Keurig are a bit more affordable for the everyday.
Written by a customer while visiting influenster.com
Customer Rating
5
Love my Nespresso! The
on December 6, 2021
Posted by: melissae5
Love my Nespresso! The variety of flavors are excellent and i definitely couldn’t go a morning without having my coffee. My husband even loves it. The milk frother does a great job and the two settings from hot and cold are great options. It is worth the money
Written by a customer while visiting influenster.com
Customer Rating
1
Leaking everywhere after 3 days of usage.
on December 3, 2021
Posted by: Chelsea
from LA
I was super excited to get my first Nespresso machine after hearing everyone rave about it. It worked fine for the first day then the next three days, I wake up to find my counter covered in water leaking from the machine. When i went to move the machine to clean up the mess, water was streaming out of the machine making an even bigger mess. Not to mention twice, the light on top of the machine kept blinking green and will not brew any coffee. It then took another 10 minutes fidgeting around before it would brew a cup. Honestly, for the price, I was hoping for better quality than this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Chelsea. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The VertuoPlus machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 3, 2021
Posted by: Gosia
from Lynden WA
I have owned Evoluo for over 3 years and there were no problems except a loud noise while the machine was running. A week ago I got a new Vertuo Plus coffee machine and I'm in love, it's really quiet when working and the coffee is much warmer than with Evoluo. I have no objections to the design, both machines look nice. I get a lot of compliments on the quality and taste of the coffee. Nespresso is one of the best coffees I have ever had, give it a try and you won't regret it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA