Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Perfect for those with Weak or Painful Hands
on February 13, 2022
Posted by: Pierre
from Palo Alto, CA
I thought I would have to give up coffee. Too much pain and trouble with fear of burning myself. 2 light touches will mechanically open and shut the top. Only the cup support needs cleanng. Is sleek, slim, and space saving. Oh did I say the coffee is delicious. I have tried Keruig&Starbucks machines and pods but couldn’t get the rich flavor I enjoy. I especially love this pod system that measures out different coffe/espresso ammounts. I came into the store intent on buying a different machines but a very knowledgeable sales person set me up with all I need. I added their mild frother and I have never enjoyed my morning coffee as I do now. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on February 13, 2022
Posted by: Court669
from Marrero, Louisiana
Have been only been using my machine for a week but absolutely love it so far. Coffees taste great!! Easy to use
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines died in less than 2 years.
on February 13, 2022
Posted by: Bob
from Arizona
We have had 2 Vertuo Plus machines that have lasted 11 months then died. Today I was told that my issue was over heating or the thermal unit was bad. Both times the machine stopped working was after sitting for 24 hours. Both times Nespresso offered to repair the machine. So what do I do while you are repairing the machine? How long will it take? Note, we have different Vertuo model in our 2nd home that is at least 3 or 4 years old. No issues. Something about the Veruo Plus that does not seem to work for us.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your VertuoPlus machine. If you have any questions or concerns about your new Vertuoline machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice machine
on February 12, 2022
Posted by: Danny 25
from Pa
I love the coffee.
I do however have 2 complaints,
Wish they had a larger size cup and it never seems to be hot enough.
I do however have 2 complaints,
Wish they had a larger size cup and it never seems to be hot enough.
Written by a customer while visiting Nespresso USA
Customer Rating
5
No Brainer
on February 12, 2022
Posted by: Tay
from Pittsburgh, Pa
I’m obsessed with this thing. I don’t feel any desire to get coffee from a chain near me anymore. Quick coffee in the morning before work, and a treat I look forward to when I ge get home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Espresso at the touch of a button!
on February 12, 2022
Posted by: Jo Coffee
from Rockport, Maine
This is our third Vertuo Plus machine in seven years. We make approximately 2100 Espressos each year. We love our Vertuo Plus & would not purchase any other type of Espresso machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
10/10 love my Nespresso
on February 12, 2022
Posted by: farwaaablog
10/10 love my Nespresso machine. I look forward to breakfast everyday especially for my morning coffee ☕️ i didnt even know your supposed to clean it from the inside. I just finished “descaling” it with the liquid that you have to purchase separately. Overall the coffee taste great, there are soo many different flavors and brews you can checkout at the Nespresso boutique. The machine is super easy to use do you just pop the espresso pod then and hit the start button the froth machine it’s OK. Overall I love the Nespresso machine. My favorite coffee pods are caramel and vanilla custard. 
Written by a customer while visiting influenster.com
Customer Rating
5
I love this machine,
on February 11, 2022
Posted by: batzbabe
I love this machine, it’s easy to use, can do espresso or coffee and is reliable. Honestly the frother might be my favorite part, I love using it for cold foam on my ice coffees. It can be a game changer if your lazy but don’t want to give drive thru coffee all your money.
Written by a customer while visiting influenster.com