Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,354 Reviews)
Rating breakdown 7,354 reviews
5 Stars
5,727
4 Stars
869
3 Stars
253
2 Stars
161
1 Star
344
86%of customers recommend this product.
(
3,251 out of
3,767)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Keeps leaking water
on July 11, 2022
Posted by: tw
from riverside
I have had 3 now and they all keep leaking water after about 3 months of having it. They are a little expensive to keep having this same issue. The girl at the store informed me that this is an ongoing issue with the next model I have since it has a tendency to leak. How frudtrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 12, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to see you were able to speak to our Machine Experts, and a replacement Vertuo Next is on its way to you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next , please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
First Time Presso!
on July 10, 2022
Posted by: Shoe817
from New Orleans
Ive had mine for a week and I question what took me so long! Machine heats quickly and press is fast, i love the froth and the taste is amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed
on June 30, 2022
Posted by: amandamae50
I was never a big coffee person, and now omg I can't wait to start my morning with a cup of Nepresso! Love that you can make hot or iced drinks! The frother is amazing, and so easy to use and clean! I cannot get enough! Super impressed by the quality!!!!
Written by a customer while visiting influenster.com
Customer Rating
4
Excellent coffee and superb machine
on June 30, 2022
Posted by: mariyak13
Nespresso coffee is my favourite. No American brand can live up to the European standards, unfortunately. The coffee is excellent quality, not even talking about the presentation. I prefer Vertuo size, but espressos are good too if you don’t have much time.
Currently, I am using my third machine. They were all great, but don’t last forever..
The only downside is that after some time ( after a few months in my case) the machine starts to get very loud. I tried descaling and cleaning, but that didn’t help.
Currently, I am using my third machine. They were all great, but don’t last forever..
The only downside is that after some time ( after a few months in my case) the machine starts to get very loud. I tried descaling and cleaning, but that didn’t help.
Written by a customer while visiting influenster.com
Customer Rating
4
Game changing
on June 29, 2022
Posted by: erica15
I am a huge fan of my nespresso vertuo and I am glad I chose to make the financial plunge to purchase one. The coffee is so much better than your typical - and you really are getting coffee shop quality in the comfort of your home.
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee machine!
on June 28, 2022
Posted by: lekhab
It’s so easy to use! And makes delicious coffee with a lot of different flavors both iced and hot coffee. It’s easy to clean.
Written by a customer while visiting influenster.com
Customer Rating
2
Delicious coffee / disposable machine
on June 24, 2022
Posted by: Firechickey
from San Francisco CA
I have owned 2 of this machine. It clogs and leaks after about a year. I replaced it thinking “maybe I could have cleaned it more frequently”? Second machine I kept pristine. Same issue after about a year.
I guarantee when your vertuo fails it will be right after you buy a case of pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, June 25, 2022
We are disappointed to learn that your VertuoPlus has not met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great
on June 14, 2022
Posted by: Hank
from Louisville KY
Loved it so much I bought another one for my sister!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA