Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,357 Reviews)
Rating breakdown 7,357 reviews
5 Stars
5,729
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,253 out of
3,769)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great coffee
on September 12, 2022
Posted by: Acdm
from New Jersey
[This review was collected as part of a promotion.] I bought this not too long ago and we are very pleased
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on September 12, 2022
Posted by: Joe
from Austin,TX
[This review was collected as part of a promotion.] Great machine, works perfect, coffee is seriously delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on September 12, 2022
Posted by: DL
[This review was collected as part of a promotion.] Bought this to help reduce my Starbucks visits and loving it!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Won't work
on September 12, 2022
Posted by: GrdnStCharm
from USA
[This review was collected as part of a promotion.] My brand new machine made about 10 cups and now it won't work. It's loud and seems to go through the process of brewing and nothing comes out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 13, 2022
Hello, and thank you for your review. We understand your frustration regarding your VertuoPlus machine not working, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee EVER!
on September 12, 2022
Posted by: Jae
from New York, NY
[This review was collected as part of a promotion.] I wasn't initially a nespresso lover as I've tasted coffee from the original line and found it a bit too bitter for my taste. I recently purchased this machine for home since it brews differently and cannot get enough of the amazing texture and taste of the coffee. I drink my coffee black everyday and make my self lattes on the weekend and both have been a true coffee shop experience. I no longer find myself at the local coffee shop in NYC as this was my fave pass time on the weekend especially. Now, I make coffee in the comfort of my living room and can enjoy my views while relaxed at home! Not to mention, I'm saving so much! Now I understand what the fuss was all about with Nespresso.
P.S customer service has been great. I had issues with not receiving some products I purchased with the machine and then I received an incorrect item as well but both times when I got in touch with the customer service reps, everything was rectified. Thank you Nespresso! I look forward to be a lifelong customer
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Absolutely LOVE
on September 12, 2022
Posted by: Hannah96
from Orlando, Florida
[This review was collected as part of a promotion.] I bought this about a month ago and I'm so happy with it! I ABSOLUTELY LOVE the color of the white machine. It is so sleek and beautiful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Too much vibration
on September 12, 2022
Posted by: Ryan
from Virginia
I bought this product a couple months ago after my last Nespresso machine stopped working. I’ve had my coffee cup vibrate off the drip tray 3 times now and end up in the floor with coffee all over the cabinets and walls. Never had this problem with my last machine. I’ve had to stop using the drip tray all together.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 13, 2022
Hello Ryan, and thank you for your review. We understand your frustration regarding your VertuoPlus machine vibrating too much, and we would like to offer our assistance. Please contact Nespresso at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional troubleshooting assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good machine
on September 11, 2022
Posted by: jasminejoe
from Austin,TX
[This review was collected as part of a promotion.] I bought this a month ago and I really like it! The only problem I have with it is that the capsules are expensive but it's better than drinking Starbucks every day. It's also easy to use and very cool to operate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA