Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,266 Reviews)
Rating breakdown 7,266 reviews
5 Stars
5,652
4 Stars
864
3 Stars
250
2 Stars
159
1 Star
341
86%of customers recommend this product.
(
3,228 out of
3,741)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great tasting coffee at home
on February 16, 2026
Posted by: KarenN
[This review was collected as part of a promotion.] I was a little intimidated by this machine at first. The app was asking a gor a QR code on the machine. I could not find one. Pairing though by Bluetooth worked fine though. I added water to the machine and tapped the power button. It seems to heat up fairly quick. The pods are large in size, but the flavors so far that I have had seem delicious. I like there is some flexibility in the size of cup you end up with.
Written by a customer while visiting influenster.com
Customer Rating
3
For bold coffee lovers who also love Crema!
on February 16, 2026
Posted by: ShaunaL
[This review was collected as part of a promotion.] I was excited to receive the Nespresso Vertuo Next as my first Nespresso machine. I’m usually a Moka Pot loyalist, and during cancer treatment I became extremely sensitive to smells, especially hot plastic, which made me hesitant about coffee machines. I’m happy to say this machine has no plastic smell or taste, and the coffee itself has been consistently bold and flavorful.
I’ve been testing it for a little over a week. While the written instructions weren’t very clear, the included QR codes were helpful and easy to follow.
I’m giving this machine 3 stars, not due to personal health reasons, but based on overall performance. First, it is very loud, which was immediately noticeable to both me and my family. I prefer quieter machines, so this was a drawback.
The first few cups were excellent, with rich flavor and a nice crema. However, after making several cups back to back, the machine began stopping mid-brew, producing incomplete shots and very little crema. I double-checked everything and ruled out user error. Since the machine is brand new, this was disappointing. Thankfully, it later returned to normal and has worked well since. If brewing multiple cups in a row isn’t recommended, Nespresso should clearly note that.
When it works properly, it makes a fantastic, bold cup of coffee with a creamy top layer. While this isn’t a true espresso machine, it does a great job creating espresso style drinks. I also appreciate the speed, convenience, and compact size, which makes it easy to use daily without taking up much counter space.
Overall, this is a great machine for anyone who enjoys bold coffee, crema, and convenience and doesn’t mind a louder brew. The noise level and brief performance issue are why I rated it three stars. Otherwise, it makes a wonderful cup of coffee.
(click to see the video)
Written by a customer while visiting influenster.com
Customer Rating
5
Makes a perfect cup of coffee and or espresso.
on February 16, 2026
Posted by: TinaC
[This review was collected as part of a promotion.] I love this espresso machine. It is very easy to use and the brewing time is quick. This machine does not take up a lot of space on your countertops. If you were looking for an espresso machine I highly recommend this one.
Written by a customer while visiting influenster.com
Customer Rating
5
Versatile and delicious!
on February 16, 2026
Posted by: KatelynP
[This review was collected as part of a promotion.] I love the versatility of this machine. The different pods you can use are fantastic! I also love that it has an option to make a full carafe of coffee. The sample pack of pods we received was also a huge plus!
Written by a customer while visiting influenster.com
Customer Rating
4
Simple and Exquisite
on February 16, 2026
Posted by: MindyM
[This review was collected as part of a promotion.] This machine is small but mighty! I love how small it is and it’s so simple to use for even my elderly parents. It is a tad loud but nothing too bad. I wished it had a physical instruction booklet instead of a QR code to look up information. I spent a bit trying to figure out how the machine would know what size cup of coffee to dispense. After the initial learning period, I was able to teach my elderly parents to use it in no time. They love the delicious coffee/espresso it brews!
Written by a customer while visiting influenster.com
Customer Rating
4
I’m so impressed! If you’re thinking about ditchin
on February 16, 2026
Posted by: KrystinK
[This review was collected as part of a promotion.] Unfortunately when I received this the box had some damage and looked like it had been affected by moisture. I was nervous it would affect the machine but fortunately, after a quick wipe down, it was as good as new!! I love this machine. It was definitely the missing piece to my coffee collection! I have used an espresso machine, french press, keurig, a regular drip coffee machine, and now the Nespresso Vertuo Next! I have to say I was intimidated at first due to the different pod sizes but now that I understand, it’s very user friendly and yields high quality beverages!! A huge plus for me, that blows keurig out of the water, is the built in rinse cycle! I feel so much relief knowing this machine is built with cleanliness and convenience in mind. So happy to be on team Nespresso now lol
Written by a customer while visiting influenster.com
Customer Rating
5
Great Nespresso Machine the best!
on February 16, 2026
Posted by: MaryC
[This review was collected as part of a promotion.] This Nespresso machine is very cool, the black and white combination on the outer presentation is beautiful in my kitchen. I like how slim the Nespresso machine is and it fit’s great on my counter top. I like that the manual is easy to read. The machine is easy to use and I like that it doesn’t have a lot of parts that you have to add to the machine. The machine brew’s nice and quiet, once your espresso is done it smells so delightful. I love the foam it brews and man the first taste really get’s you going! This machine is easy to clean and I love how when you unlock the machine the pod empty’s in another part of the machine until you empty them out. Thank you Influenster for the Nespresso machine I’m super excited to use it more and this is my honest review.
Written by a customer while visiting influenster.com
Customer Rating
3
Not my favorite but not the worst
on February 16, 2026
Posted by: RachelB
[This review was collected as part of a promotion.] This machine is unique. The machine is very loud. This makes strong coffee so you only get about 5 ounces. When the coffee is made there is a foam intop. The temperature is definitely on point. This is not easily portable. There is a container in the back to hold water.
Response from influenster.comBy Chloe H., Customer Service, February 17, 2026
Thank you for your review, Rachel. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please call us directly at, 800-562-1465, we'll be happy to help.
Written by a customer while visiting influenster.com