Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.5
(6,463 Reviews)
Rating breakdown 6,463 reviews
5 Stars
5,032
4 Stars
741
3 Stars
210
2 Stars
146
1 Star
334
86%of customers recommend this product.
(
3,162 out of
3,661)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Great coffee but....
on July 6, 2025
Posted by: Pp2
from Milwaukee
Makes great coffee but rotating pod spinner gets stuck, really stuck between cups! Have to take a towel and manually turn it until it loosens, then it can be used again. Again, coffee is fantastic, but machine is a really pain. Originally went thru all the flush and error codes with online help, but now we just use a towel, open the lid and reach in and manually get it to turn. Not easy, but works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha, Customer Service, July 7, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next is not meeting your expectations. We’ve arranged a callback to the number on file from a member of our Machine Experts who will be better able to assist you. Callbacks can occur within 24-48 hours. We recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on September 1, 2025
Posted by: Arnz
from Mishawaka, Indiana
My daughter gave me this machine a year ago in August for my birthday and I had loved it because it had never failed me at all until this week - a little over a year only and it stopped drawing water from the reservoir. So disappointed. I have never any other kind of water except reverse osmosis water but a friend has suggested that i try to poke around the lines to see if something might have lodged in it - maybe I will - when I’m done recuperating from surgery. In the meantime - I am craving coffee.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service, September 2, 2025
Thank you for your review, Arnz. We're always here to help as all Nespresso machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful new machine
on September 6, 2025
Posted by: CoffeeSnob
from Seattle, WA
[This review was collected as part of a promotion.] I love Nespresso for my home so I decided to purchase one for the reception area of my spa. I love the white option because it's sleek and matches my studio colors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just coffee
on December 7, 2025
Posted by: Luv coffee
from Los Angeles
[This review was collected as part of a promotion.] Second machine, 1st broke, there is nothing better than a cup of nespresso, with its rich crema on top. Perfect coffee
Written by a customer while visiting Nespresso USA
Customer Rating
5
100% Worth It!
on December 16, 2025
Posted by: Kpoe
from Chandler, Arizona
[This review was collected as part of a promotion.] I am a Nespresso supporter since 2017. I have a cup everyday over ice. It is one of my favorite times of my day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing machine, way too noisy
on December 17, 2025
Posted by: Jacques77
from Los Angeles, California
[This review was collected as part of a promotion.] We bought this machine thinking it would be more sophisticated because it’s a newer model and we liked the design but had to return it because of the terrible noise it made and the poor mechanical functionality. The return process was easy although we are still waiting for our payment adjustment. We also have ordered and received a new vertus plus deluxe and we love it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 18, 2025
Thank you for your review, Jacques!
Written by a customer while visiting Nespresso USA
Customer Rating
3
A few disappointments…
on December 18, 2025
Posted by: Dolly
from WI
[This review was collected as part of a promotion.] I have had a Vertuo Plus for many years and love it! The “Plus” did not accommodate the larger pods for a 12 oz cup of coffee which I was not aware of when purchasing the larger pods. One drawback of the newer Vertuo Next was the change in how the pods are loaded. Instead of gently touching the clamshell tab to open, the pod loading is difficult to manipulate for me with arthritic hand issues. If you like a nice piping hot cup of Joe in the morning, this model doesn’t come close to the brewing temperature of the Vertuo “Plus.” I do like the ability to brew larger pods and will continue to use, but am very disappointed in whatever was changed in the brewing design. Need to microwave multiple times to enjoy hot coffee which is not always convenient.
Response from Nespresso USABy Kendall, Customer Service, December 19, 2025
Thank you for your honest review, Dolly. We are sorry to learn the Vertuo Next machine has not meet your expectations. Please do not hesitate to contact us should you need future assistance with your machine. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Seasonal favorites
on December 18, 2025
Posted by: CF
from Kansas
[This review was collected as part of a promotion.] I bought the Christmas flavors and they are delightful. The peppermint is perfect without any cream. The cardamom has just the right level to drink black.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA