Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,358 Reviews)
Rating breakdown 7,358 reviews
5 Stars
5,730
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,254 out of
3,770)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Cheap machine breaks down in less than a year.
on November 23, 2022
Posted by: Sam
from Bozeman, MT
I received this as a gift and it really does make awesome coffee, but the machine is cheap and does not last long. I have maintained this machine meticulously, following the maintenance schedule as presented in the manual. I descale with the Nespresso descaling kit every 90 days.
However, now the machine is stuck in the need for descaling mode (red & green light around button) for a few weeks now and no matter what I do, it will not resolve.
there is no real way to contact Nespresso support, I guess they assume you will just buy a new machine, even if the machine is only 9 months old. No, I refuse to support a company that will not standby their product, especially one that is not inexpensive and is quite expensive for a cup of coffee all things considered.
We recently bought 2 machines as gifts for friends, we will buy something else for them and ask that we have the Nespresso's back so we can return them. Very Embarrassing. Pathetic company to make us do this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 26, 2022
Hello Sam. We stand by our machines and offer an up to one year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fantastic!
on November 20, 2022
Posted by: Foster 24
[This review was collected as part of a promotion.] 2nd Nespresso machine and it’s a game changer. The touch open and close is an amazing feature!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Purchase
on November 20, 2022
Posted by: DBSMiFF
from Queens, NU
[This review was collected as part of a promotion.] Loving every bit of this last purchase. My wife and I were in need of an upgrade and this checked all our boxes.we’re very pleased.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee Machine
on November 20, 2022
Posted by: Jeanne
from Auburn Indiana
I bought my machine about 8 months ago. I love, love, love my machine. I do not understand some of these poor reviews. I have great coffee every morning, and whenever I want a cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 20, 2022
Posted by: kmo218
from chicago il
[This review was collected as part of a promotion.] Bought this as a gift for my mom and she absolutely loves it! It's her first nespresso machine and she loves how simple it is to use and loves the coffee taste as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Super FAST EASY AND FANTASTIC CUP OF COFFEE
on November 19, 2022
Posted by: StuffForGuys
from Ramsey, New Jersey
I bought this machine 1-1/2 months ago. What an awesome machine, easy, fast and brews accurately every time. I LOVE❤️ it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Highly recommended!
on November 18, 2022
Posted by: Chloe245
Boy am I so glad my daughter talked me into buying this. Now I am enjoying my triple late, she loves ice coffees and we can have it all without running to a coffee shop. Just get you favorite Vertuo coffee and press the button. The flavor and aroma is unbeatable and yes it is hot!!! My Nespresso VertuoPlus came with milk frothing unit. Now coffee making is a breeze before work and after. Forget others (I’ve tried and coffee was never hot) this will definitely be a winner in any house.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee great service
on November 16, 2022
Posted by: mdmqb22
from FL
[This review was collected as part of a promotion.] Delicious coffee made fast, great service as well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA