Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Great but the design is ehh
on December 25, 2022
Posted by: Anon
Got it solely for espresso and does the job. However, the instructions have like 9 different language options, which is great and all until you’re trying to figure out how to get everything set up and one step is a page and a half trying to dig through which language to use. Still wouldn’t connect to the app for me.
Also, have slight OCD and I truly hate the shape.
I wish the water container would be able to do a true 90 degree turn and sit next to the machine instead of slightly on an angle, takes up a lot of counter space for just a pod producing machine.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor holiday experience
on December 25, 2022
Posted by: David
from Massachusetts
Got my brand new machine for the holiday. We were excited to use it. The machine out of the box, did not open the capsule lid and constantly blinks orange. I had to use online tutorials video to see and found people had similar issues. I should not have to fix a brand new machine. (I am not, return seems like the best option)
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
I tired calling support and received less help and was told to call back.
Quality control seems lacking. Maybe I got the 1 in 100 that does not work but the experience is ruined. Going to stick with making my own expresso coffee with the more tries method.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 29, 2022
We're certainly disappointed to hear this, David, as this is not the intended experience for our valued customers. We stand behind our machines, and we'll be happy to find a satisfactory solution by escalating the situation. Please give us a call at 800-562-1465 where machine experts are available 24/7 for comprehensive troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth the cost and trouble.
on December 23, 2022
Posted by: Fraoch
from Wi
Mediocre coffee, finicky machine, expensive. I wouldn't spend the money if I had to do it over.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your VertuoPlus machine does not met your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Machine
on December 23, 2022
Posted by: MorningCoffee24
from Los Angeles
[This review was collected as part of a promotion.] Coffee tastes much better compared to your normal coffee maker. The lid opens and closes automatically, making for a very ergonomic and stress free user experience. Overall, I’m very satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delicious coffee and espresso
on December 23, 2022
Posted by: Jill27
from New Jersey
[This review was collected as part of a promotion.] I bought this a month ago and have been so happy. The cappuccinos and lattes are delicious!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
“Virtuoso” VertuoPlus!!
on December 23, 2022
Posted by: Guero
from California
[This review was collected as part of a promotion.] This coffee machine makes great coffee- I prefer espresso, and the espresso it makes is as good as any I’ve had, including France, Italy and other countries known for espresso. Simple and easy to use, basically foolproof…
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Exceptional Coffee Maker
on December 23, 2022
Posted by: Coffee Man
from Grand Prairie TX
[This review was collected as part of a promotion.] Purchased about a month ago to replace our very first coffee maker. So sleek and can adjust to different parts of your countertop. Reservoir holds more water than previous. Push and brew features make it easy to use. Quieter than others as well. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect gift!!
on December 23, 2022
Posted by: Michael
from Kansas City, KS
[This review was collected as part of a promotion.] I have a nespresso virtuo and my sister LOVED it so I got her this one. She loved the look/color and size of this one. It was the best present and now I can make coffees at her place as well!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA