Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
Free and convenient till it malfunctions
on January 17, 2023
Posted by: Chuck
from Sf
[This review was collected as part of a promotion.] I love my machine and how easy and quick I can get my coffee in the morning. But it eventually started to malfunction - or atleast not brew the same causing my coffee to taste bitter or burnt. I’ve reached out to customer service but it’s a hassle to get a replacement under warranty which is a huge downfall as I’ve had the machine for only a couple of months.
I would recommend this to a friend!
Response from Nespresso USABy Tara B, Customer Service, January 18, 2023
Thank you for your review. We are disappointed to learn your Vertuo Plus machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your Nespresso machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wish we had bought one sooner!!
on January 16, 2023
Posted by: Espresso Mafia
from Sarah, MS
[This review was collected as part of a promotion.] Quick, easy and delicious! We purchased 4 different flavors to try and have loved them all! There's no bitter after taste, the whole journey is smooth! Upon your request they send you bags to recycle the capsules in, A+. Highly recommend the Nespresso vertuoplus to anyone even remotely considering purchasing a new coffee machine. We brag about it to everyone!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Favorite coffee!!
on January 16, 2023
Posted by: coffee queen
from Chicago, Il
[This review was collected as part of a promotion.] Nespresso gets me going every early morning and gets me through all my shifts at the hospital’ !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features! Worth it!!!
on January 16, 2023
Posted by: Jay
from Clarksville TN
I absolutely love my Nespresso machine super easy to work and saves me ALOT of money not going to Starbucks and Dutch bros and the coffee is delicious
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee.....when the machine isn't broken!
on January 15, 2023
Posted by: jamierose84
I purchased this machine just over 2 years ago. Today is the third time it had broken. The first time was just after a couple months, then again on the very last day of the warranty and again today. Each time it has broken, it opens and closes, flashes, then goes solid green and stays solid green. The button is malfunctioning in their machines and they're not doing anything to improve the design. Each time they tried to blow it off as a cleaning issue on the paperwork when sent back, when I've been using R/O water in the machine every single time and have also been running the cleaner through the machine. When I try to troubleshoot each person just seems completely confused why it won't go into factory settings mode.....HERE'S A CLUE....THE BUTTON DESIGN IS DEFECTIVE SO THE MACHINE ISN'T REGISTERING THAT IT'S BEING PRESSED. After spending such good money on Nespresso and the coffee pods just for the machine to fail 3 times in just over 2 years with exact same issue, I will not buy Nespresso products again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support, We are happy to learn you were able to arrange a free repair. If you are still experiencing issue with your machine back from repair, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my nespresso!!
on January 14, 2023
Posted by: Storyp
from San diego ca
[This review was collected as part of a promotion.] I'm obsessed with how easy it is yo make my coffee now! Besides tasting amazing the fact that they recycle and take care of the pods is outstanding!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee can be fun
on January 14, 2023
Posted by: Loulouark
from San clemente ca
[This review was collected as part of a promotion.] Where else can you go to brew many different tastes and sizes of terrific coffee. Espresso or a double, or a short cup of Fortado, the world of coffee is there to taste, all in your home
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on January 14, 2023
Posted by: Mando
from Wilsonville, OR
[This review was collected as part of a promotion.] It’s such a great coffee maker and definitely helps us by not having to get up in the morning and being in the coffee lines.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA