Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great for our RV
on January 21, 2023
Posted by: Chip
from California
[This review was collected as part of a promotion.] Great for all our trips in the RV. Also great to have in the bedroom.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee Lover
on January 21, 2023
Posted by: Mire
from Mimai
[This review was collected as part of a promotion.] I am in love with my Nespresso. The coffee is amazing and strong.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great addition
on January 21, 2023
Posted by: José
from Los Ángeles
[This review was collected as part of a promotion.] Wife gave me machine for Xmas and love it haven’t been to a coffee shop since
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee.. bad machine
on January 21, 2023
Posted by: hannz
from Pennsylvania
I got this for christmas in 2020 and it worked fine for about 6 months but is very inconsistent with its performance. It doesn’t even turn on when plugged in half the time, it over brews for espresso pods and fills a whole cup or only spits out a few drops before shutting off. I love the taste of the coffee but the machines aren’t cheap so now I have to buy a brand new one to use the pods I still have. Today I tried plugging it in and in plugging it 4 times before it would come on and it made one cup fine and then would only spit out a few drops. Descaling didn’t help either so this machine is just shot. Love the coffee but wish the machines worked better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPlus machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. A Factory Reset can help ensure the machine is brewing to the corresponding capsule amount. You can find instuctions on the Machine Care page of the Nespresso website and in your User Manual. We feel confident we can help resolve noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love this machine
on January 20, 2023
Posted by: LMignone
[This review was collected as part of a promotion.] I love this coffee maker. It heats up fast and the easy open/close feature makes it so much easier to use over the other machines. Coffee and espresso brews hot and fast.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 20, 2023
Posted by: HBlondie_369
from AZ
[This review was collected as part of a promotion.] I got this about 2 months ago and love it. The coffee just tastes so much better than other brands. It’s saved me from going out and buying my daily coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent flavor
on January 19, 2023
Posted by: Di
from Alamo, CA
[This review was collected as part of a promotion.] Flavor iis fantastic! Great customer service when buying coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee
on January 19, 2023
Posted by: Nasma
from Frisco
[This review was collected as part of a promotion.] The coffee tastes great, especially with milk, but you need to keep ordering the capsules because they get used up quick
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA