Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
great coffee, but leaks water from the bottom
on February 1, 2023
Posted by: coffeecoffeecoffee
from San Mateo, CA
Really love the coffee, but have had some mechanical issues since it was unboxed. 1.) about a week into using it, it started leaking water from the bottom...constantly (even when not in use) and like really leaking. We ended up just leaving towels under and changing them out once fully saturated until we had time to call and troubleshoot. The helpdesk individuals were really great and now we are waiting on our replacement to be shipped. 2.) we tried out the Starbucks Nespresso pods, and the coffee pods brewed just fine, but the machine would over brew the Starbucks espresso pods and wouldn't stop brewing and would overflow unless you pressed the top button to manually to stop the brew. However, I want to note that we never had that issue with the Nespresso brand espresso pods, only the Starbucks Nespresso espresso pods. This is my first Nespresso experience and I was super excited to finally have one, but the mechanical issues have been a big bummer... I really hope our replacement doesn't have any of these issues!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , February 2, 2023
Hello and thank you for your review. We are dismayed to learn your VertuoPlus Deluxe machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules. If you need further assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Buttery smooth espresso
on January 31, 2023
Posted by: AmeriBrit
from Austin
[This review was collected as part of a promotion.] I bought my machine a month ago and I absolutely love it! The espresso/coffee is top notch. Pours so smooth and even produces the froth/foam with every pour. I also recommend purchasing the milk frother for the full top notch experience. The machine works perfect, and pours fast (not a loose ground in site).
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Sooo happy to have this!!
on January 31, 2023
Posted by: Del
from Minneapolis MN
[This review was collected as part of a promotion.] I was really looking forward to getting my Vertuo! Now I can make all the coffee I go out and buy - but at home! variety of flavors!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Only regret is not buying sooner!
on January 31, 2023
Posted by: CoffeeAddictedMom
from Olympia, WA
[This review was collected as part of a promotion.] I am so happy with my purchase. My only regret is not pulling the trigger sooner! Perfect coffee EVERY time!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful new machine!
on January 31, 2023
Posted by: NJNIck
from Wyckoff, NJ
[This review was collected as part of a promotion.] I love my new blue Vertuo machine. I have been a member with Nespresso for over 15 years and this is probably my 7th machine! Honestly it was just time for a color change. It makes the best coffee that you would expect from Nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use
on January 31, 2023
Posted by: Kassie
from Bay Area, CA
[This review was collected as part of a promotion.] I bought this a little over a month ago and I’m completely in love. It’s easy to use, brews quickly and has amazing tasting flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Super simple to use!
on January 30, 2023
Posted by: Hillzdawgg
from Los Angeles, CA
[This review was collected as part of a promotion.] It’s been a few months since I bought this machine and I do love it.
Pros: user friendly, automatic opener, brews fast, lots of flavors and sizes for whatever I’m craving.
Cons: louder than I expected it to be, sometimes the pod gets stuck instead of sliding to the trash area.
Pros: user friendly, automatic opener, brews fast, lots of flavors and sizes for whatever I’m craving.
Cons: louder than I expected it to be, sometimes the pod gets stuck instead of sliding to the trash area.
Overall this is a great machine and I would recommend it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just love the VertuoPlus
on January 30, 2023
Posted by: Beth44
from Mineral Wells, TX
[This review was collected as part of a promotion.] This is my second VertuoPlus..this one will go in our RV.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA