Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,359 Reviews)
Rating breakdown 7,359 reviews
5 Stars
5,731
4 Stars
869
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
3
Planned Obsolescence
on February 21, 2023
Posted by: Juan33
from North Dakota
Bought this model today, because the one we were given for Christmas in 2019 simply quit filling the cup beyond a 5 second stream. Tested this one and it works fine, except it's a lot noisier. Hope it lasts longer than the 3 years and 2 months the previous one did.
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review, Juan. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re pleased to provide some tips to help alleviate your machine issue. It is normal for all Nespresso machines to make some noise during operation. Please keep in mind the following factors that may be contributing to the noise:
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel can help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
• New machines with brand new pumps will produce less noise over time.
• If operating without water in the tank, the pump will be louder.
• The machine should be stable, with rubber feet on the bottom. If any rubber feet are missing it may cause an abnormal vibration.
• The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. Sitting your machine on top of a rubber mat or folded kitchen towel can help eliminate the noise.
For best maintenance for your machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine
on February 21, 2023
Posted by: Zina
from Maryland
[This review was collected as part of a promotion.] I am so happy with my new coffee machine. It smells and tastes amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not worth it
on February 21, 2023
Posted by: jesgold
from Oakland, CA
The pods are huge and it makes about a half a mug of very bitter coffee with too much foam. It's getting returned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We’re disappointed to learn that the coffee dispensed from your VertuoPlus machine is not to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. Crema is a sign of high-quality coffee and has been a signature feature of our espresso. It does not contain any dairy or additives and will gradually subside as you enjoy your coffee.
Nespresso offers many coffee varieties to accommodate your taste for intensities and flavorful notes. If you're interested in discussing our coffee options in greater detail, we invite you to call us at our toll-free phone number, 800-562-1465.
Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Nespresso offers many coffee varieties to accommodate your taste for intensities and flavorful notes. If you're interested in discussing our coffee options in greater detail, we invite you to call us at our toll-free phone number, 800-562-1465.
Your VertuoPlus comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee shop at home
on February 21, 2023
Posted by: Fancy coffee addict
from Iowa
[This review was collected as part of a promotion.] I thought about purchasing a Nespresso for over a year and am so glad I finally did! I love it! It makes such a fancy and delicious cup of coffee at home that I know I’ll save money in the long run. I love being able to make my own lattes too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good machine
on February 21, 2023
Posted by: Jess
from Dallas, Tx
[This review was collected as part of a promotion.] So far I am loving this machine. I previously had the vertuo next and I really struggled to insert the pods. The automatic open and close function on the plus is great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Coffee perfecto
on February 20, 2023
Posted by: Yogi
from Chapel hill
[This review was collected as part of a promotion.] A birthday gift to love. So simple to use. So delicious to drink
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine!
on February 20, 2023
Posted by: Tiana89
from Washington
[This review was collected as part of a promotion.] I bought this machine because I wanted the ability to make espresso drinks and also drink my daily cup of coffee. This has been the best purchase ever! I haven’t step foot in any coffee shops, as I now can make my favorites at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting coffee
on February 20, 2023
Posted by: Hampton coffee
from Hampton Roads, VA
[This review was collected as part of a promotion.] I have three Nespresso, a Vertuo Plus, Next and an Essenza Mini. All make great coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA