Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,258 Reviews)
Rating breakdown 7,258 reviews
5 Stars
5,648
4 Stars
861
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,226 out of
3,738)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Superior quality & very eye appealing.
on April 11, 2026
Posted by: CMP59
from Gainesville FL
[This review was collected as part of a promotion.] I didn’t think my old Nespresso couldn’t improved. My new one is even better
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Excellent
on May 18, 2026
Posted by: Vitodc
from Nj
[This review was collected as part of a promotion.] My last machine broke and I like it so much I got another. Predictably good coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine Does Not Last
on June 2, 2026
Posted by: phg
from South Carolina
Machine broke after 2 years of owning. No longer will brew coffee. I literally tried everything. So disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, June 3, 2026
Hello. We're here to help with your Nespresso machine and ask that you call Nespresso directly, 800.562.1465. A Machine Expert is available 24/7 to troubleshoot over the phone and provide replacement or repair service if needed. We look forward to hearing from you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on September 7, 2021
Posted by: Mickey
from Hawaii
I love the new nespresso coffee maker I just received. It looks really classy on my counter and it perks the best coffee ever
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love everything about the machine & customer servi
on October 22, 2021
Posted by: Kslater
Love the customer service, just wish the boutique could offer the same as on line.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on November 6, 2021
Posted by: Ian
from SF Bay Area
We returned our Vertuo Next for this VertuoPlus, and what an upgrade! The automatic capsule/pod mechanism is a joy to use, and the large water tank is a welcome convenience as well. It’s even quieter to boot! We’ve only had the machine for four months, but we use it several times a day and it still works perfectly. 10/10
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The BEST machine ever!
on March 6, 2022
Posted by: k_lilac
from Denver, Colorado
I received the Vertuo Plus as a gift a month ago, and this has CHANGED my life! I love how the machine will 'smart read' the barcodes on the pods and will allocate the water accordingly. It can make espresso, double espresso, and 2 different coffee sizes! I have not bought coffee from a cafe once since getting the machine! I highly recommend for all coffee lovers!
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, March 7, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My gift of the VertuoPlus was very unexpected.
on April 4, 2022
Posted by: Sflo
from Loganville, GA
So far I have sampled 2. They were so delicious. I am ordering more pods. I didn't know there was another type of maker than the K-cups. I would highly recommend this! This was a VERY unexpected gift. It was given to me by the best couple. I hope they enjoy their first new home. <3
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA