Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Avoid
on August 23, 2023
Posted by: MrDissatisfied
from Atlanta
We have had to replace this twice in the first year, numerous videos on YouTube of the many problems it has, so NOT recommended
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 24, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso machine
on August 23, 2023
Posted by: Shannon
from Minnesota
[This review was collected as part of a promotion.] Makes great coffee and espresso. The machine is so simple to use and so many flavors to choose from!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee machine
on August 23, 2023
Posted by: emily2009
The Nespresso VertuoPlus Deluxe is a great coffee machine. The pods are cheap. Makes coffee quickly but tastes so good. Lots of great coffee flavours for purchase
Written by a customer while visiting influenster.com
Customer Rating
5
Vertuo Next Makes Mornings Better
on August 23, 2023
Posted by: JEBD
from Washington, DC
[This review was collected as part of a promotion.] We are 4 weeks in on our purchase of the Nespresso Vertuo Next and mornings are so much better. We get barista style coffee, no prep, no clean up, and we save money. What a great way to start every morning.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad Model
on August 21, 2023
Posted by: gc12
I bought this machine about 8 months ago. It functioned perfectly fine for most of that time, but like others, I recently started to experience problems with the model. Failed to pump water, loud start, orange light - all of this sporadically for a couple weeks until it finally broke outright today. The coffee was always tasty, but this model was a huge disappointment. I am taking the advice from others on here and purchasing a Verturo Plus to replace it. Skip this janky model and pay a bit extra for a better machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed your Vertuo Next machine didn’t meet your expectations. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't waste your money.
on August 21, 2023
Posted by: Jane
from Florida
Had erratic problems with this machine since purchase. Works fine for afew days, then not at all. Finally to the point it doesn't work at all. Lights blink...followed direction and reset to factory settings which worked a couple times, but no more. Was pricey for a few weeks of good coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review, Jane. We are sorry to learn you were experiencing issues with your Vertuo Next machine. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descaling your machine every 3 months or 300 capsules, whichever comes first. Your Vertuo Next machine comes with one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A great machine!! 10/10!
on August 21, 2023
Posted by: ash
[This review was collected as part of a promotion.] I bought this a few weeks ago and have loved getting to try out so many different pods! I immediately recommended it to all my family members!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Grounds
on August 20, 2023
Posted by: Gina
from New Castle , DE
[This review was collected as part of a promotion.] This month I purchased my third Nespresso maker as a gift. Every time someone tastes your coffee I turn into an instant sales representative for the company.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA