Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Coffee tasted like burnt plastic!
on August 25, 2023
Posted by: Welcher
from Cleveland
I bought this machine, and the coffee tasted like burnt plastic. I tried replacing the machine several times, and all machines had the same issue - the coffee tasted like burnt plastic. It's sad because none of their older Virtuo machines had this problem, but this is clearly a problem with the Virtuo machines now. I would strongly recommend not buying any of these machines until Nespresso has resolved this problem. Sincerely, a Nespresso customer for over 15 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 29, 2023
Thank you for your review, Welcher. We're sorry to learn that your VertuoPlus machine did not meet your expectations. For assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we will be able to reach a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I just love the taste of Odacio!
on August 24, 2023
Posted by: Kathy
from New York, NY
[This review was collected as part of a promotion.] I love the taste. It is a mild & a refreshing coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cup of happiness!
on August 24, 2023
Posted by: Trex87
from Austin, TX
[This review was collected as part of a promotion.] I bought my second Nespresso machine recently bc of the upgraded features. I love the coffee options.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee but...
on August 24, 2023
Posted by: Anon
I bought this machine 8 months ago and have had problems with it prior to today. But today it completely stopped brewing and kept throwing errors even after descaling, and doing a factory reset. My machine is completely clean but broke for unknown reasons. I would avoid the vertuo next at all costs.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nesspresso is the best
on August 24, 2023
Posted by: stormio
from nc
[This review was collected as part of a promotion.] I bought my machine a month ago and i love the coffee. The Stormio brew is my favorite!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Be cautious
on August 24, 2023
Posted by: Mary
from virgina
I received this machine as a birthday gift and it stopped working a few months after. I did not use it daily or abuse the way you put in the pods so I was so curious why it stopped working. It was not even a year old and I bought a bunch of pods. This machine is disappointing I love the nespresso brand but this machine was the least favorite.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, August 25, 2023
Thanks for your review, Mary. We’re dismayed that your gifted Vertuo Next machine you received for your birthday stopped working after a few months. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to create your Nespresso account, register your Vertuo Next machine, and speak with a machine expert to troubleshoot your machine, in a one contact resolution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We’re available 24 hours a day and 7 days a week for your convenience. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice
on August 23, 2023
Posted by: amya1590
Lovely little machine. Its easy to refill with water and i like that the pods are collected in the little compartment. Only downside for me is doing the milk spereately. I do like the tassimo where the milk is done the same as the coffee
Written by a customer while visiting influenster.com
Customer Rating
5
excellent coffee maker!
on August 23, 2023
Posted by: Alex
from Louisiana
[This review was collected as part of a promotion.] I’m loving mine so far! i’m a big fan of just a black cup of coffee and this is a great coffee maker for just that!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA