Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Best way to make coffee at home.
on November 7, 2023
Posted by: Mckbib
from Denver
[This review was collected as part of a promotion.] I bought this a month ago and I couldn’t be happier. Absolutely love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on November 7, 2023
Posted by: rlaur9
Coffee tastes great when it works, but this is the second time in under two years that my machine has broken. I have tried everything. I am so over it. I don't even want to send it in to be fixed. Going to get the VerturoLine since my parents have had theirs with no issues for just as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 9, 2023
Thank you for your review, Rachel. We understand your frustration, and we're certainly disappointed to hear this. We hope you know that we're always here to help. If you're interested in arranging an escalated call to set up next steps, please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week. We look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Vertuo Next - Fun color and slim design
on November 6, 2023
Posted by: PNW Girl
from Washington State
[This review was collected as part of a promotion.] I purchased this machine for our motor home, and have the Vertuo for our home use. This machine looks nice but was very loud and the crema was poor quality. It was comprised of a thin layer of bubbles that shrunk to almost nothing after a light stir. We ended up exchanging the Vertuo Next for another Vertuo, which we are very happy with.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 7, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine didn’t meet your expectation. We have steps that we can recommend minimizing the noise and help produce the crema you are looking for. Our machine experts are available 24 hours a day and 7 days a week for your convenience and would be delighted to provide guidance via our toll-free number 800-562-1465. However, we are thrilled to learn that you were able to exchange your machine for another Vertuo line machine that you are enjoying. Please do not hesitate to contact us should you need assistance again.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Machine on the market!
on November 5, 2023
Posted by: Mollie
from summerville, sc
I've had this for 3 and half years now, I use it to make 4 cups of coffee every single day (2 for me and 2 for my husband) still works like its brand new out of the box and coffee taste is always 10/10!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo next delivers a punch- love it
on November 5, 2023
Posted by: Theonlycoffeeyouleverneed
from Austin, Texas
[This review was collected as part of a promotion.] Love the easy way it makes my mornings run smoothly. Hot delicious coffee and no mess.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use, great coffee!
on November 3, 2023
Posted by: Katbear
from Kingsley, PA
[This review was collected as part of a promotion.] Family members all had one at their house, had to join the club because the coffee is the best.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great machine, albeit consistent with issues
on November 2, 2023
Posted by: Nespressogal
from MN
I bought this Next back in January, and while it was excellent for a couple of months. It began to have a few issues here and there. Honestly, it hasn't bothered me up until today when it began to leak from the front. The water tank area has always leaked on the bottom; though, I chalked that up to the water reservoir still being wet from refilling it with fresh water... I was running a clean cycle (warm water in the tank, unlock lever, press button 5 times fast till it blinks orange five times, then locking & pressing the button three times rapidly, etc), and I noticed that it began to leak in the front of the machine; the spot where the cup holder goes. I had a large bowl underneath the spout to catch the water as it was going through the cleaning cycle.
Within the three-month mark of owning it, when I'd turn the Next on, it would blink red, & wouldn't allow me to brew a cup. I'd have to unplug the cord, wait ten seconds, then plug it back in— and it was running like a well-oiled machine again! Well, that doesn't concern me too much, as that's an easy enough fix. 😀
Overall, I do enjoy the Next, as it brews excellent coffee/espresso— Though, I will certainly be ordering a different Vertuo model next go round— no pun intended. 😅
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 4, 2023
Thank you for your review. We are sorry to learn you are experiencing issues with your Vertuo Next machine. Our goal is to guarantee our customer experience complete satisfaction when brewing a cup of Nespresso coffee. Therefore, we are please to inform you that your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts will be delighted to troubleshoot your machine and provide you with the best resolution. Please do not hesitate to contact us. We’re available 24 hours a day, and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo is terrible
on November 2, 2023
Posted by: xiaoy1
The coffee is fine, although pretty expensive for pods but the machine is terrible. I had three of these machines, where one was a replacement for the defective machine. They start leaking after a few months and the machine is dead not long after. I have the original machine as well the essenza and no problems ever with that
Written by a customer while visiting influenster.com
