Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,258 Reviews)
Rating breakdown 7,258 reviews
5 Stars
5,648
4 Stars
861
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,226 out of
3,738)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Great Cup of Coffee - When it Works
on November 9, 2024
Posted by: Shamus7200
from Portland, Oregon
This machine produces a great cup of coffee - when it works. You need to expect to get a year, maybe two out of it before it fails and needs replacing. I’m on my 3d machine in 3 years. The first failed because the optical mechanism that reads the coffee pods failed. The second got stuck in the descaling mode and just gave me the dreaded orange flashing light you’ll read about in other reviews. The machine just isn’t built well enough to handle daily use, which is a pity. I stick with it because the coffee is so good not because I’m mentally defective. Besides, in my experience most coffee makers aren’t up to the task any more anyway. It’s a choice between which defective machine gives you the best coffee for the longest period of time, in my opinion.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, November 11, 2024
Thank you for your review and honest feedback, Marc. We’re disappointed to learn that your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret it when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor for further support or to provide additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great…when it works
on November 12, 2024
Posted by: Brandy0417
from Summit Point, WV
This machine makes delicious coffee; when it works. We’ve had this machine for 1.5 years and now we are having problem everyday. Constant yellow or red flashing lights. We keep cleaning and descaling and the late will not stop flashing. At this point we are just wasting pods trying to get the thing to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full flavor
on November 13, 2024
Posted by: SBinSB
from Santa Barbara
I love my machine so much! I purchased a second for when I’m at my boyfriend’s and one for my mom! It’s so good, it’s replaced my Starbucks runs!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on November 16, 2024
Posted by: Cs2
from Connecticut
Bought 3 of these they all stop working after 6 months. Waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Next machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you and provide the best resolution. We’re available 24hrs a day 7 days a week via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good while it lasted -- then leaked, then quit
on November 19, 2024
Posted by: KiloEcho
from Santa Fe, NM
Good while it worked, then...the red flashing death mug. I would unplug the machine and it would work for a few times. Then I had to unplug AND shake it. Then it started leaking from the bottom. Now.... nothing works. It makes the hopeful whirrring and then pfffft. Red light. No coffee. I checked here to see if they've improved the machines since I got mine a few years ago, seems like they haven't. So....I've been opening my remaining capsules of coffee with a knife and using my aeropress.. The capsules are too expensive to risk the machine dying. Frustrating that this is still such a problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 20, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
new power cord, please
on February 2, 2025
Posted by: Nodoors4
from Troy, OH
I agree with Susanf's review below. My wife and I enjoy the sleek look of the machine. We enjoy the coffee, it is excellent. I also make pour over drip coffee, we do like a variety of coffees. But as the review says, the power cord is a nuisance and eyesore. It is thick and surprisingly rigid, and impossible to "hide". It defeats the visual appeal of the sleek machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
It won’t last long.
on February 5, 2025
Posted by: Karmie333
Well. The coffee is amazing. But the machines it comes out of is not. My boy said half of my coffee with it dripping underneath the machine and I barely get any coffee. I’ve descaled it still does the same thing haven’t had it more than a year.
Response from Nespresso USABy Kendall, February 6, 2025
Thank you for your honest review, Karmie. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good, Not Great because of Leaking!
on February 5, 2025
Posted by: AK68118
from Omaha, NE
I'm not sure why I have had two of this style leak water. The first machine leaked dirty coffee water and my second one just leaks clean water. Either way I have had to put the Nespresso on a raised platform so that I'm not having to wipe the counter all day long. While Nespresso sent us a new machine, I could not be bothered with telling them again that it leaks. My neighbor has had the same problem so I think it is an issue. But if Nespresso is reading this, I would love a solution -- whether it means replacing it with a third machine or a different one! We love the coffee Nespresso makes and have been satisfied with everything else....but it is a bummer that there is always water that comes out through the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, February 7, 2025
Thank you for your honest review. We certainly understand your disappointment and we hope you know that we're always here to help. If you'd like to speak with us in an escalated manner, please call us at 800-562-1465 where machine experts are available 24/7. We pride ourselves on outstanding customer service, and look forward to finding a satisfactory solution for you.
Written by a customer while visiting Nespresso USA