Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great features and easy to use!
on November 17, 2023
Posted by: Denise
from Primghar Iowa
[This review was collected as part of a promotion.] Easy to operate and makes great lattes! I enjoy both hot and iced.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best purchase ever!
on November 17, 2023
Posted by: Diana
from Gig Harbor WA
[This review was collected as part of a promotion.] I tried Nespresso at my cousins house. She only had decaf and I don't drink decaf. She insisted so I tried it. OMG! I thought about it every day and bought one two weeks later. I am completely satisfied.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine!
on November 17, 2023
Posted by: Sonicblastoise
from Murfreesboro TN
[This review was collected as part of a promotion.] We used to have a Nespresso Pixie and we have no complain about it! We saw Nespresso VertuoPlus was having a very good deal so we decided to give it a try and we do not regret it at all!!! It makes really good coffee. Very nice foam and crema! Very smooth when you drink it! Me and my husband enjoy this machine very much!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not good cheaply made
on November 17, 2023
Posted by: Martina
from Arizona
This machine stood out for me among the other models. Speaking about the functionality it’s a piece of crap. Nespresso coffee is delicious and expensive comparing to their coffee machines. My machine broke again for the third time. Actually this was my 3rd machine of the same model that always had the same error, blinking orange twice as it could not read the capsule. This is my last time with nespresso as I wil not pay for the repair nor buy another of those. InsteadI will be upgrading to something more expensive…
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 18, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machines have not worked to your satisfaction. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. We’re pleased that you’ve spoken with a machine expert who offered you an out of warranty discount to replace your machine. If you decide to replace your machine with a different Vertuo model with the discount, please call our toll-free number 800-562-1465. We’ve available 24 hours a day and 7 days a week. Your account has been documented to assist you at the time of your call. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A sleek design and a great cup of coffee
on November 17, 2023
Posted by: Michael44
from CT
[This review was collected as part of a promotion.] The machine and nepresso pods make a great cup of coffee no imitations for me!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Our Vertuo Next!
on November 17, 2023
Posted by: Robin
from New York
[This review was collected as part of a promotion.] I love how each cupful comes out hot and frothy. Easy to make, easy to clean up, and hard to stop at one cup! Nespresso's commitment to recycling is also a big plus. Not one thing ends up in the trash. Great for me, great for the environment. Couldn't ask for more!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Enough with Vertuo Next -- it won't power up
on November 16, 2023
Posted by: SuccessEngineer
from Sacramento, CA
I have had this product for less than three months and it won't power on. It worked fine for the first few months and now it just won't turn on -- no lights or anything. I've spent hours trouble shooting this coffee maker and can't find a thing to resolve this issue. I have confirmed every plug in my house works -- so forget about referring me to check my fuse or breaker. I need my coffee... I can't recommend this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 18, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine stopped working when plugged into your outlets. Your machine has a one-year warranty and a lifetime of troubleshooting available via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program. We recommend calling our toll-free number to create your Nespresso account, register your machine, and troubleshoot with a machine expert, to determine the next steps to take with your Vertuo Next Machine. We’re confident we’ll come to a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Plus review
on November 16, 2023
Posted by: Coffee drinker
from Arlington Heights, Illinois
[This review was collected as part of a promotion.] Just brought the Plus and love how easy it is to use. It’s so quiet
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA