Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Ugh!
on November 23, 2023
Posted by: Marely21
from Los Angeles
I bought this not even a year ago and it’s giving me issues. It makes a mound noise and feels shaky.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Marely. We share your disappointment with these Vertuo Next issues, and appreciate the time you have taken to reach out. We see that you were able to attempt troubleshooting your machine with one of our Machine Specialists, and that a free replacement machine order is currently in preparation at our warehouse. If you require any additional assistance, we kindly invite you to reach out via our toll-free number, 800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo’s problems!!
on November 23, 2023
Posted by: No
from Gatineau Québec, Canada
I bought my first one and they replaced it. After over a year, the second one had the same problem, yellow light flashing and leaked all over the counter…
I kept my little Essenza, my first one and it works fine. The difference is the coffee …original ones aren’t as good .
So no, I don’t recommend the Vertuo , they don’t last.
I kept my little Essenza, my first one and it works fine. The difference is the coffee …original ones aren’t as good .
So no, I don’t recommend the Vertuo , they don’t last.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thanks for your review. We’re dismayed that your Vertuo Next machine isn't working to your satisfaction. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee, quickly served!
on November 23, 2023
Posted by: Coffeedrinker31
from St. Paul
[This review was collected as part of a promotion.] Our previous machine stopped working, so we opted the discount on a new machine rather than repairing the old one. We are long-time nespresso users, and have saved quite a bit of money forgoing the expensive coffee shops.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Design issue, requires excessive cleaning
on November 23, 2023
Posted by: Dean
from Denver, CO
I would recommend not buying this model (Vertuo Next). Have had it for 2 years, and I find myself avoiding making coffee at home because there’s maybe a 50% chance it will work and I don’t want to deal with it. Even deep cleaning it only delays the issue for a short while. And this has always been the case basically since day 1. We have the normal Vertuo at work and that thing is a workhorse and never has any issues.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thanks for your review, Dean. We’re dismayed that your Vertuo Next machine has not met your expectations. We recommend the first time use steps at least once a week as part of your machine maintenance, to flush water through your machine and rinse away any coffee granule buildup. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty.
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee in the world from my home !
on November 22, 2023
Posted by: Steve the new barista
from Palm Springs , California
I have had my coffee system for almost 2 weeks and I absolutely love it!! It truly is the best cup of coffee I have ever had, I also got the frother and I love it as well! I mean it’s so easy to use and works great! I actually am having the best cafe latte in the world I made in my home!! Thank you for such a spectacular coffee experience!!! And your customer service was looking like I would not have any coffee for Thanksgiving weekend and you guys somehow managed to get me my coffee capsule order in a few days instead of a week ! You have no idea how happy you make me!! Thank you for everything, happy holidays!! Your awesome!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on November 22, 2023
Posted by: Reba
I am about to be on my third nespresso machine, two of which were the Next within two years. Shelling out money to go with a different style vertuo machine. I would stay far away from the Next and spend the extra money on a different machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 24, 2023
Thank you for your review, Reba. We are dismayed to learn that your Vertuo Next machine has not met your expectation. We know how frustrating it is when you are unable to enjoy your favorite Nespresso coffees. We offer a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us for assistance with your Vertuo Next machine. Our Machine Experts would be delighted to troubleshoot your machine, and we can also offer replacement and repair options when needed.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee machine with great features !
on November 21, 2023
Posted by: Ixs2b
from Tacoma,WA
[This review was collected as part of a promotion.] Bought this machine a couple weeks ago and I love it ! Takes less than a minute and you can enjoy delicious cup of coffee ☕️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Easy to use but pricey
on November 21, 2023
Posted by: meredithansen
This coffee maker is good but the coffee is pretty expensive. It’s very easy to use - I think it’s perfect for a rental or vacation home, but not for an everyday coffee maker. It’s difficult to clean and expensive.
Written by a customer while visiting influenster.com
