Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Amazing coffee
on December 1, 2023
Posted by: dsnch
from Orlando
[This review was collected as part of a promotion.] I bought a nespresso machine for holiday gifts since I LOVE my nespresso. The coffee is amazing, the taste is great and it is extremely easy to use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Delish coffee every time!
on November 30, 2023
Posted by: Amber
from Scottsdale, AZ
[This review was collected as part of a promotion.] I bought one. Loved it so much that I got my sister one. Converted her from her other coffee machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
on November 30, 2023
Posted by: New Machine Very Loud
from Hillsborough, NC
Received a Vertuo Next as a gift to replace my old Vertuo machine. The Vertuo Next is much louder than my old Vertuo. It still makes good coffee but I’m disappointed by how loud it is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 2, 2023
Thank you for your review. We are sorry to learn your Vertuo Next machine brews loudly. The sound you are hearing is the drying section of the brew cycle and is completely normal. This involves the capsule spinning at an accelerated speed to extract the last bits of coffee grounds and to rid any excess water from the capsule.
If you find the sound bothersome, we recommend putting a placemat or cloth underneath it to dampen the sound.
We are pleased to offer technical support via our toll-free number 800-562-1465. Please feel free to call us at any time if you would like any further assistance. We are available 24 hours a day and 7 days a week.
If you find the sound bothersome, we recommend putting a placemat or cloth underneath it to dampen the sound.
We are pleased to offer technical support via our toll-free number 800-562-1465. Please feel free to call us at any time if you would like any further assistance. We are available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on November 30, 2023
Posted by: Melissa
from Atlanta
I’ve gone through two of these things now, within two years, they’re lemons. Poor quality and poor service when trying to trouble shoot. Very disappointed with Nespresso’s “resolution”.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 1, 2023
All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Double Expresso and Coffee outside of Italy
on November 30, 2023
Posted by: Anonymous
from Indiana
[This review was collected as part of a promotion.] I recently received my machine and frother. I have been nothing but amazed with speed, convience, taste, and value
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
New machine
on November 30, 2023
Posted by: michael
from dallas
[This review was collected as part of a promotion.] I had my last Vertuo Machine for 12 years and wanted a new one. The design is fantastic. It is quieter and can make more sizes of coffee. win win win.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on November 30, 2023
Posted by: Knnap19
[This review was collected as part of a promotion.] I love this machine and bought it for my mom for Christmas!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Loved it at first! But now......
on November 30, 2023
Posted by: sadbarista27
from Glendale, CA
I loved this machine at first, but I'm becoming less and less of a fan as time goes on. Firstly, this machine is LOUD when it is brewing a pod. Secondly, God forbid you accidentally try to brew a cup while the water tank is empty -- the machine will emit an even louder noise AND vibrate in anger. The last time I made the mistake of trying to brew while the water tank was empty, my coffee mug vibrated off the holding tray and crashed onto my floor in a million pieces, and I had to spend all day cleaning up the mess of milk and sugar on my kitchen counters and floor. Thirdly, the "brew" button on top doesn't work 50% of the time. I press it and press it and press it, and it won't start brewing the pod until my 1000th press. Guess this machine was on sale for a reason.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 1, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA