Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Love it!
on December 3, 2023
Posted by: PL16
[This review was collected as part of a promotion.] I just bought this for my boyfriend and he is obsessed
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Fine but doesn't last long
on December 3, 2023
Posted by: Misko
Small form factor is nice and it makes nice coffee. Great for single-coffee-drinker households. Also like that nespresso recycles the pods. But I went through 3 or 4 of these machines, each one breaking right around when the warranty was expiring. Thankfully nespresso did provide replacements but it's too frustrating to have a machine that stops working after a year. The main problem mine had was that the sensor would stop reading the pods. It is a relatively inexpensive machine I suppose but I'm just not looking to consume a new machine every year. Was fine while it lasted but won't purchase again
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 5, 2023
Thank you for your review, Misko. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should you experience an issue with your current Vertuo Next machine, please reach out to our toll-free number to troubleshoot. If you need to replace your machine again, consider a different Vertuo machine model. Enjoy the holidays and create a Nespresso Moment with your Vertuo Creatista machine!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso Machine
on December 3, 2023
Posted by: Kaligal
from San Diego
[This review was collected as part of a promotion.] Best purchase I’ve made in a long time and the coffee is amazing!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Was a great machine until...
on December 2, 2023
Posted by: TracyKym
from Camrose Alberta
I bought the Vertuo Next and one of the reasons I bought this coffee maker and not another was because of the bluetooth option. It worked great but I recently moved and went to rehook it after changing our wifi password and had to reset my machine. It wont hook up because my phone and tablet are both android 12 and 13. My phone and tablet are not very old, so to not be able to connect is pretty ridiculous.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lis, Customer Service, December 4, 2023
Thanks for your review, Tracy. We’re sorry to learn you haven’t been able to pair your Vertuo Next machine after your recent move. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend calling us to speak with a machine expert who can assist you with pairing your machine. We’re available 24 hours a day and 7 days a week by phone for your convenience. We’re confident we’ll get your machine paired when you call us, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on December 2, 2023
Posted by: JAS52
from Washington DC
[This review was collected as part of a promotion.] I like my Nespresso so much, I bought one to leave at my significant other’s home. I love that the capsules are recycled, and the coffee is light years better than k cups. My niece and nephew just visited and after coffee at my house, they went home and bought a Nespresso for their home too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice upgrade
on December 2, 2023
Posted by: Brian
from Austin, TX
[This review was collected as part of a promotion.] Our house is coming off of using an Evoluo machine and we love how the VertuoPlus has been streamlined! Setup was easy and it takes up less space on the counter compared to the other model we were using.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso
on December 2, 2023
Posted by: Jeannine
from Wisconsin
[This review was collected as part of a promotion.] I bought our Nespresso machine just over a month ago. It makes the most delicious coffee. My daughter loved it so much that she will be getting one for Christmas!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great gift!
on December 2, 2023
Posted by: Lexmrah
from Detroit, MI
[This review was collected as part of a promotion.] I bought this as a gift for my mother in law after she used mine. She told me that she wanted the exact same one and she loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA