Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Where has this been my whole life
on December 6, 2023
Posted by: iac208
from Idaho
[This review was collected as part of a promotion.] After being a K-Cup girly for over 7 years, I made the switch because I was tired of drinking trash. Everyone deserves a good cup of coffee in the morning and coffee should be an experience. This machine is high quality, easy to clean and operate and the pods are just phenomenal.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Machine
on December 6, 2023
Posted by: CatLover93
from South Dakota
[This review was collected as part of a promotion.] Such a great machine. It has so many options for brewing sizes. I with the coffee/espresso was a bit hotter though.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth the Money
on December 6, 2023
Posted by: Happy Nespresso Owner
from Berryton, Kansas
[This review was collected as part of a promotion.] You won't regret this purchase. I had been holding off purchasing my Nespresso until I could no longer wait. Between the quick brewing, quality pods, overall "deliciousness, ease of ordering, and quick delivery, I couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 6, 2023
Posted by: Mlpokemon
from Colorado
[This review was collected as part of a promotion.] I think it’s a great machine with lots of value just always make sure to do the monthly and it will last for ever.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes perfect coffee
on December 5, 2023
Posted by: janetb112
This is a fantastic coffee machine gives perfect coffee very easy to use and clean its not too big so fit lovely in your kitchen makes all different kinds off coffee makes nice hot coffee every time highly recommend if you love your coffee fantastic price
Written by a customer while visiting influenster.com
Customer Rating
5
Best cup of coffee in the world
on December 5, 2023
Posted by: DG
from Vancouver WA
[This review was collected as part of a promotion.] Perfect machine for perfect cup of coffee
Bought machine 5 years ago, and now bought new one for daughter
Bought machine 5 years ago, and now bought new one for daughter
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This machine has broken twice
on December 5, 2023
Posted by: DMabe
from San Francisco, CA
I purchased this machine March of 2021. It starting leaking coffee out the back of the machine and flooding the counter within the first year. I called customer service and since it was still under warranty, Nespresso sent a replacement. The replacement machine stopped working after only a few months. It just flashes orange twice and doesn't work. I've tried various forms of troubleshooting: the manual, watching YouTube videos from Nespresso and various users, nothing works. Not even factory reset. It won't enter descale mode in order to try to clean it either. This is an extremely frustrating machine. It's a shame because I love Nespresso but the quality of their machines seems to vary wildly depending on the model and they all seem to have short lives. I had a different model prior to this one that worked for longer (maybe 2 years?) but that first one ended up breaking eventually as well. It makes me want to quit Nespresso having so many mechanical issues constantly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
HARD PASS
on December 4, 2023
Posted by: Jenny
from San Francisco, CA
I got this machine 2 years ago and after 1 year it stopped working where the button just stopped working. But before that it was already getting impossible to lock where I kept wasting my pods to try to lock it or get the button to work. They sent me a replacement of the same machine...now its been a year and I am again having the SAME issue with the locking mechanism. I hurt my hands trying to close the machine, I follow all the cleaning steps and run the cleaning cycle frequently as well. But you have to use all your strength to close it, which leads me to the fact that my parents are elderly and are unable to use it due to force you need to use to close the machine. I called again, they wanted to do a video troubleshooting again, and want to resend me the SAME MACHINE. This machine should not even be on the market anymore, I see it on sale at those discount stores all time.. gee I wonder why. I wanted to love Nespresso but honestly at this point, I would skip Nespresso altogether and just buy an actual espresso machine. Sure its convenient but this machine is not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 6, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA