Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
2
Buyer beware of Vertuo Next
on December 11, 2023
Posted by: martymcc
from Utah
Two stars only because the coffee is great WHEN it works.
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
So disappointed in the TWO machines we have. The first one worked well for several months, then mysteriously quit (orange light repeatedly despite regular cleanings/descaling processes.) We had given a machine to mom, but it was so hard to lock and unlock for her that when ours quit, we confiscated hers (after buying her a Keurig which she adores and is easy for her to use--no the coffee isn't as good but she's happy with it.) Then the SECOND machine stopped working--again after regular cleaning and descaling. VERY disappointed, ESPECIALLY after having just received a large coffee order!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 12, 2023
Thank you for your review. This is certainly not the experience we want you to have with your new Vertuo Next machine. Please contact our team of Machine Experts at 800-562-1465. We will locate your account and troubleshoot to the best of our abilities via our Video Concierge service. The Vertuo Next machine comes with a one-year warranty, as well as lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
An excellent cup every morning
on December 11, 2023
Posted by: swaimy
from Washington, D.C.
[This review was collected as part of a promotion.] I was on the fence about getting a Nespresso because I drink a large volume of coffee every day, but now I am a full convert. It makes a delicious cup of coffee every time. The ordering process and customer service have both been amazing. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Beautiful Machine! Excellent Coffee!
on December 11, 2023
Posted by: Jillian
from Asheville, NC
[This review was collected as part of a promotion.] I bought this machine a couple of weeks ago for our corporate office. We love the color and also the ease of use. More importantly, we love the coffee it brews!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on December 10, 2023
Posted by: Dsm45
[This review was collected as part of a promotion.] We rarely go to a cafe now that we can make great coffee at home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on December 10, 2023
Posted by: Adiet
from Tulsa Ok
[This review was collected as part of a promotion.] I love it so much I bought both my daughters one for Christmas!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on December 10, 2023
Posted by: Krazeemaldo
from Lindenhurst, Ny
[This review was collected as part of a promotion.] Best coffee I’ve had out of all the machines I ever owned
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the matte black
on December 10, 2023
Posted by: Tash12
[This review was collected as part of a promotion.] I only just got this machine after my next nespresso machine broke down. I love how this one holds more water and also that it can turn to the side making it easier to grab to refill rather then right behind.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Working Fairly Well
on December 10, 2023
Posted by: Ann in Southworth
from Southworth, WA
[This review was collected as part of a promotion.] We got this one after our Vertuo Plus began having some issues. The light on it kept turning red when we wanted to make coffee despite many cleanings and consultations with the folks at Nespresso. The Next is a little harder to operate, and after just a few cups the light started turning yellow and refusing to make coffee. I was able to fix it by unplugging it and restarting it. I have also vowed to clean it once a week and just did the first cleaning. It seems to be working well now. We saved the other one, which we can get to work with a bit of fiddling around. I like the coffee from both machines very much but could not really recommend it to a friend because of all the cleaning, calling for consultations, looking things up on YouTube, etc. It's definitely easy to use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 11, 2023
Thank you for your review. We understand you were experiencing issues with your Vertuo Next machine. We are delighted to learn our machine experts provide you with useful troubleshooting tips. Both your machines come with at least a one-year warranty and a lifetime of troubleshooting. We also offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us should you need further assistance. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA