Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Super sleek and amazing
on December 19, 2023
Posted by: Freddy
from Shakopee, Minnesota
[This review was collected as part of a promotion.] I bought this a month ago and have been using it every morning!!! I love it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY - JUNK!
on December 19, 2023
Posted by: DXM
DO NOT BUY THIS. EVERY person I know with this machine, myself included had it break in less than 2 years. In many cases the issues started within the first few weeks and months. Nespresso should be ashamed. I have wasted so much money on their cleaning kit and additional coffee sleeves because of all the pods get ruined with it won’t brew. Worst of all you won’t get any warning message until you hit the brew button. DO NOT BUY
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review. We are dismayed to learn that your Vertuo Next machine is not working to your satisfaction. We’re pleased to see you were assisted by one of our machine experts who presented you with a 35% out of warranty discount towards the purchase of a new machine. When you’re ready to purchase a new Vertuo machine using the discount, please call our toll-free number 800-562-1465. Any Coffee Specialist will be pleased to assist you at the time of your call. We look forward to your call soon and get you back to your Vertuo coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Skip this machine
on December 19, 2023
Posted by: apris
from Chicago
I've gone through two of the Vertuo Next machines at this point. My first machine began diminishing in quality when the head would get stuck when locking and unlocking, then began making very loud noises when running. Now my replacement machine is acting up as well. It's a toss up on whether or not the machine will register my pod when it's in the holder, which has caused me to waste multiple pods (not to mention it's just really annoying). It's also beginning to make weird noises when it runs.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 20, 2023
Thank you for your review, Apris. We dismayed to learn that your replacement Vertuo Next machine is no working to your satisfaction. Your machine has a one year-warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available via our Assistance Service Program, even when your machine is out of warranty. We recommend calling us at your convenience to troubleshoot your machine with a machine expert. If a replacement is necessary, you may ask for a different Vertuo model. We’re confident you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Obsessed
on December 19, 2023
Posted by: Ryn
from Florida
[This review was collected as part of a promotion.] My brother recommended this one to me and I’m so glad he did !! It’s my new favorite !! Best option for espresso lovers !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus coffeemaker
on December 18, 2023
Posted by: Varteen
from North Carolina and Florida
[This review was collected as part of a promotion.] The newer, virtual plus line is exceptionally easy to use. The reservoir can be positionally adjusted so that the water level is continually visible. The soft touch lid is much easier to use than the former slide version. In all, Nespresso has made a significant improvement in the Coffee design process.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING!
on December 18, 2023
Posted by: peaches11
from California, USA
[This review was collected as part of a promotion.] I have been wanting a Nespresso for a while now and I finally gave in! I bought one each for both of my sisters and they raved about it & safe to say they weren't wrong!! It's amazing, I haven't found a pod I don't like, yet.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
VertuoPlus
on December 18, 2023
Posted by: Julie777
from Altoona, Pa
[This review was collected as part of a promotion.] I just bought this has a Christmas gift. My one daughter has one and she loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Seems Great, good build quality
on December 18, 2023
Posted by: TK542
from Wisconsin
[This review was collected as part of a promotion.] I purchased this after a long back and forth with Nespresso after our Vertuo Next broke (for the 2nd time). Nespresso only gave me 30% off, but we had a lot of Vertuo pods to use. So far the build quality seems better than the Next. The electronic opening seems well built and not just a gimmick. It heats up quicker than the Next and actually brews larger coffee pods without erroring out! It's a little strange the Plus is cheaper than the Next, however it does not connect to Wifi for updates and troubleshooting. If that isn't a deal breaker for you, I'd pick this one over the Next.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA