Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Love the coffee, not sure about machine quality
on December 29, 2023
Posted by: MSelf
from Fort Worth, TX
We bought ours in 2021 and it worked until right out of the year warranty. Then it worked, but leaked out the bottom. We maintained a cleaning schedule, replaced ball bearings, did everything we could possibly think of to get it to stop. We reduced the amount that it leaks, but didn't fix it entirely. Infuriating to spend this kind of money on a machine that really only worked correctly for a year, and has spent a little over a year positioned so that it leaks into our sink.
All that being said: we're considering replacing it with the same model since the Next has terrible reviews, but are concerned that the replacement machine will do the same thing.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, January 2, 2024
Thanks for your review. We’re dismayed to learn that your VertuoPlus machine started to leak just after your one-year warranty ended. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465 or via live chat from our website, when you select the “Need Help?” popup, then select “Machine Assistance.” We recommend reaching out to speak to one of our machine experts to register your machine and troubleshoot to find a solution. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We look forward to assisting you soon to get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money
on December 29, 2023
Posted by: Patrick
from Boston
Got it for Christmas and to be fair the machine works fine my problem is the pods are so expensive for just ok coffee
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
I’m not saying K cups are better in fact I think they all suck but over priced pretty packaging doesn’t mean better
Hope to have this in the trash before St Patrick’s dayBo
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. The VertuoNext comes with a one-year warranty and lifetime troubleshooting support. Please call at your earliest convenience should you experience any issue or concern. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Nespresso
on December 29, 2023
Posted by: Yvette
from Moravian Falls, NC
[This review was collected as part of a promotion.] Bought my nespresso machine a couple of months ago and it's literally amazing! The best purchase I've ever made! Coffee/Espresso is a whole other level of good! Favorites are the double dolce and bianco doppio. Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks!!
on December 29, 2023
Posted by: Jandrea
Would highly not recommend this specific machine. Leaks!!! Now I’m responsible for replacing the granite stone countertop in my apartment.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2023
Thank you for your review. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee
on December 29, 2023
Posted by: Sscronin
from Heath, TX
[This review was collected as part of a promotion.] Nespresso is the best coffee! My Mom absolutely loves coffee at my house when she visits so I got her the Vertuo Next for Christmas. She loves it!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on December 28, 2023
Posted by: Ellie
from Austin, Tx
I got my grandma to get me this for Christmas about six months ago and I was so anxious to finally use it. However every time I use it it LEAKS all over the counter. I've tried everything to fix it and it won't stop leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 29, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with your new Nespresso Vertuo Next machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Barista style coffee at home
on December 28, 2023
Posted by: lauraj192
A quick way to make barista style coffee at home. It's straightforward to use, we like the selection of pods available but would prefer for them to be available in supermarkets as we can only buy them direct at present.
Written by a customer while visiting influenster.com
Customer Rating
5
Easy to use Mom loved it
on December 28, 2023
Posted by: dro
from Miami
[This review was collected as part of a promotion.] Purchased this as a gift for my mom as she had already fallen in love with the machine I have at home. Very easy to use and set up she loves it
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA