Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Great Espresso Machine
on January 2, 2024
Posted by: taylors6140
I love my Nespresso! It is easy to use and I get quality espresso drinks at home which saves me money in the long run, and they taste just as good as Starbucks. Would recommend grabbing one when they go on sale!
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing Flavor!
on January 2, 2024
Posted by: TonyTone
from Los Angeles, CA
[This review was collected as part of a promotion.] Incredible coffee flavor and aroma. From the first sip to the last, this coffee exceeds expectations and inspires you to go about your day. if a small coffee bean can provide such incredible flavor, so can you!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nice treat after a long time
on January 2, 2024
Posted by: Craig of Bristol RI
from Bristol, Rhode Island
[This review was collected as part of a promotion.] I bought this unit for my European relatives visit.
They enjoyed although they were surprised how little coffee came out so They pressed button for a second. Coffee was not hot at all. tasted really good. They are gone and we will continue to treat ourselves to afternoon coffees.
They enjoyed although they were surprised how little coffee came out so They pressed button for a second. Coffee was not hot at all. tasted really good. They are gone and we will continue to treat ourselves to afternoon coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Short life
on January 2, 2024
Posted by: NB
Opened it on Christmas Day and it stopped working the day after New Year (today!). First it whirred and then it leaked water out of the bottom and then it shut down.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 3, 2024
Thank you for your review, Nora. We certainly understand your frustration, and we hope you know that we're here to help. This is certainly not the intended experience for our valued customers, like you. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso vertuo next
on January 2, 2024
Posted by: sherb8
I absolutely love my nespresso machine. I wasn’t much of a hot coffee drinker before but this has changed that since I have one everyday now! It’s quick and it’s easy to clean. I just wish the pods weren’t so expensive but I do love the variety of flavours. There’s something for everyone.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing
on January 1, 2024
Posted by: chloem444
I love this the design is so appealing and very easy to clean, it makes my coffee so much nicer everyday and is so easy to use it is great value cause I use it everyday without a doubt
Written by a customer while visiting influenster.com
Customer Rating
4
I’m really glad your coffee taste so good
on December 31, 2023
Posted by: Steve 1973
from Oregon
[This review was collected as part of a promotion.] Coffee taste really good. Will continue to buy more
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model!
on December 31, 2023
Posted by: Esme831
from Aromas, California
I had this machine replaced by Nespresso before I owned it for a year because it was malfunctioning. Shortly after my original machine was replaced the same thing happened to my sister in law. Now with the 2nd machine, it’s been a little over a year and it stopped working as well. This model is a lemon. Don’t buy it - save yourself money, time, and a headache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 4, 2024
Thank you for your review, Esmeralda. We understand your frustration regarding the Vertuo Next machine, and the operational issues you experienced. Our goal is to provide all of our customers with complete satisfaction, and we will be sure to forward this feedback to the appropriate teams here. We offer lifetime troubleshooting support and are available 24 hours a day, seven days a week at 1-800-562-1465.
Written by a customer while visiting Nespresso USA