Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
4
Great first coffee machine buy!
on January 12, 2024
Posted by: Nav
from Elmhurst, NY
[This review was collected as part of a promotion.] I bought this a month ago for my partner as a christmas gift, it makes everything easier - and it's fun to explore the new flavors. No issues with the machine so far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simple indulgence
on January 12, 2024
Posted by: TStegner
from Ohio
Extremely simple to set up and use while producing a high quality result. Have used for the last year and still call it my new toy, love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Leaky
on January 11, 2024
Posted by: tesser12
Makes good coffee but not reliable. This is my second machine (first one was replaced after 2 months) and it was constantly leaking, needing to be cleaned and/or descaled before every use, and overall a poor experience. I ended up using it until it broke, but for the price, I think it should last more than 2 years.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on January 11, 2024
Posted by: EE1903
from Los Angeles CA
It shouldn't be a coincidence that so many 1 star reviews popped-up for this unreliable model. When I heard the offer for 35% discount for a new one I kind of feel relief thinking to buy a new version but after I read all these reviews it sounds like a trap to force you to purchase every other year. I am not happy with this. I lost my trust to the brand will go with better one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 12, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to use and sleek design
on January 11, 2024
Posted by: Amira
[This review was collected as part of a promotion.] I love my Nespresso! Its sleek design looks great in the kitchen. It’s easy to use and works quickly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine!
on January 11, 2024
Posted by: Dani27
from Saugerties ny
[This review was collected as part of a promotion.] I bought this a month ago and am so happy with the results. It is so easy to use and makes perfect cup of coffee Everytime
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not the best machine
on January 11, 2024
Posted by: rkay
from Austin, TX
[This review was collected as part of a promotion.] I bought this machine a few weeks ago and ran into so many problems with it- it made great coffee but was a hassle to get it to work properly. I'm exchanging it for the Vertuo Plus and I'm hoping that I have a better experience with that one :)
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 11, 2024
Posted by: Brit18
from California
I do NOT recommend this machine. It has caused me SO much frustration. It works fine for a couple of months maximum, and then it will flash the orange light as if it needs cleaning every single time you try to brew a pod, and won’t brew even if I do run the cleaning cycle daily. I’ve already had one machine replaced, and the second one did the exact same thing. I really look forward to my espresso in the morning and it’s such a frustrating way to start my day spending 20 min just trying to get it to make a cup. The espresso itself is delicious! But it’s not worth the headache in the morning and having to skip coffee at home all together a lot of days. I know it’s not just my machine, as you can find Reddit threads full of people with the exact same complaints. Nespresso, do better!! This machine and pods are way too expensive to have to deal with this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 13, 2024
Thanks for your review, Brit. We’re dismayed to learn that your Vertuo Next machine gives you a descaling alert every couple of months and works intermittently. We recommend calling our toll-free number 800-562-1465 to troubleshoot your machine with one of our machine experts. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options available via our Assistance Service Program to either repair your machine for $65.00, which includes a 6-month repair warranty, or a 35% out of warranty discount towards the purchase of one of these machine models: Vertuo, Evoluo, Vertuo Next, or VertuoPlus. We look forward to assisting you soon at the time of your call. We’re confident you’ll be back to enjoying your favorite Vertuo blends soon.
Written by a customer while visiting Nespresso USA