Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,257 Reviews)
Rating breakdown 7,257 reviews
5 Stars
5,647
4 Stars
861
3 Stars
250
2 Stars
159
1 Star
340
86%of customers recommend this product.
(
3,225 out of
3,737)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Delicious!
on April 21, 2026
Posted by: KBH
from Miami, Florida
[This review was collected as part of a promotion.] I replaced my last Nespresso with a new one. (Old one still works but wanted the smaller one.). I think it’s as good or better than coffee store options. They have so many flavors and strengths. You will not be disappointed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Upgrade from my version 1.0
on April 30, 2026
Posted by: KimM2018
from McLean, Virginia
[This review was collected as part of a promotion.] I bought this to replace my original machine purchased in 2018. I like the new feature that allows you to brew a double espresso from a regular pod, which my original machine did not have. The adjustability of cup sizes is great! I can brew directly into my travel mug or a little espresso cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on January 5, 2026
Posted by: DBee718
from New York
[This review was collected as part of a promotion.] This is the third machine I’ve bought over the last 10 years. Upgraded at home and bought an extra for the office.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model of machine is not good choice
on August 13, 2024
Posted by: Sunny
from Chicago IL
I have two machines not working . Both were gift from my daughters my daughter tried contact to company few times and asked repair them. These machine is not last not that long.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
I have'nt been able to use this for long time. I don't want to recommend this . I love to send them back to company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review, Sunny. We're sorry to learn the Nespresso gifts from your daughter have been a disappointment, but we're here to help. For best assistance, we ask that you call 800.562.1465 when you're near your machines. A Machine Expert will register your machines, troubleshoot and come to a satisfactory resolution. We hope to hear from you soon and have noted your feedback on your account.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Serious upgrade
on December 26, 2025
Posted by: Dougs
from Pittsburgh
[This review was collected as part of a promotion.] Got this for my girlfriend for Christmas. She loves it. I real upgrade from her previous coffee maker
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on March 31, 2026
Posted by: Mayita1981
from Downey, CA
[This review was collected as part of a promotion.] Coffees are gold standard. I love having my daily cup of coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keeps leaking water
on July 11, 2022
Posted by: tw
from riverside
I have had 3 now and they all keep leaking water after about 3 months of having it. They are a little expensive to keep having this same issue. The girl at the store informed me that this is an ongoing issue with the next model I have since it has a tendency to leak. How frudtrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 12, 2022
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to see you were able to speak to our Machine Experts, and a replacement Vertuo Next is on its way to you. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next , please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Features
on May 10, 2026
Posted by: Donna
from Wheaton , IL
[This review was collected as part of a promotion.] I have enjoyed using my new machine. It is a special treat each day to enjoy a Nespresso cup of coffee. I highly recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA