Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
1
Not recommended
on January 23, 2024
Posted by: Nespresso
I bought this last May. Of 2022 and it’s already broke. I only use it about once a week and I loved it, but today it wouldn’t power on. I worked with tech support and I was told it was out of warranty after a year. My choices were to send it in for repair for 65 or a discount on a new one. Highly disappointing on the quality for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert and receive information about the lifetime of machine troubleshooting support we provide. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Five stars until last week...
on January 23, 2024
Posted by: Jeff
from Albany Oregon
We have owned this machine for just shy of 8months and have enjoyed the machine and the wonderful coffee it makes. Unfortunately this past week it began giving us two flashing lights. After multiple descaling attempts and almost a sleeve of wasted pods due to the idea the codes on the bottom rim of the pods were not reading properly with no success. How do we fix this issue? We would like our machine to work properly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great little device
on January 23, 2024
Posted by: qbjf
from Fresno, CA
[This review was collected as part of a promotion.] The Vertuo is a great little machine. Makes great Nepresso in a variety of flavors and sizes. The only complaint I have is that it's not the most robust machine. This is my second one, the first dying after 2 years of moderate use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wont Brew the Grand Lungo Capsule as stated.
on January 23, 2024
Posted by: MEDUSASMUSE
from Buffalo, MO
I bought this specifically to use with Gran lungo Capsules and it will not brew them.
Close lid, press start and it begins then stops the cycle. Capsule unused.
Close lid, press start and it begins then stops the cycle. Capsule unused.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We love our Nespresso!
on January 23, 2024
Posted by: Winnie
from Washington
[This review was collected as part of a promotion.] The convenience and quality of the coffee beats any other brand out there! We got the Nespresso Vertuo Plus and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee maker
on January 23, 2024
Posted by: Lupe
from Elgin, Tx
[This review was collected as part of a promotion.] I decided to buy a Nespresso machine after 3 years with my previous coffee maker. I wanted to elevate my home coffee experience and the Vertuo Next has done that! I love my machine and being able to make espresso drinks right at home. I look forward to buying more of the specialty barista creations to try different flavors.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Only good for one year
on January 23, 2024
Posted by: chami
from Mountain View,CA
This machine is only good for one year, they replaced my first one and not the second one. It’s a bad product if it breaks down after one year. Won’t be re-purchasing this one.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not recommend
on January 23, 2024
Posted by: Tama1
Bought this to brew the larger pods. Unfortunately, I could have saved a lot of money and just bought some Folgers. What is extra annoying is that a larger cup doesn't fit under it. I also didn't realize it wouldn't brew the espresso pods until after the 30 day window for return. Really unhappy with the purchase.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, January 24, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA