Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,362 Reviews)
Rating breakdown 7,362 reviews
5 Stars
5,733
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,255 out of
3,771)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Love it!!
on January 27, 2024
Posted by: Kittem
from Los Angeles
[This review was collected as part of a promotion.] So glad I purchased after months of wanting this machine
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Taste is so good!!
on January 27, 2024
Posted by: k8_katiee
My husband and I love the quality of this coffee maker. He loves the expresso, and i love the starbucks vanilla latte. Theres so many options for different brewing and flavors. The cleaning is extremely easy. This has been the easiest coffee maker ive ever used. The coffee is the best tasting as well.
Written by a customer while visiting influenster.com
Customer Rating
1
If I could leave 0 stars, I would
on January 26, 2024
Posted by: Unhappy
from Bismarck, ND
I was so excited about this machine until it broke less than a year after purchasing it. It won’t even make a cup of coffee anymore. Absolutely terrible. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don't Do It
on January 26, 2024
Posted by: BaltMD
from Baltimore, MD
When it works, it's great - but hat's if it works. This machine has been a nightmare, and of course, outside of the warranty window. The mechanism that locks/unlocks the lid where you put the pod becomes almost impossible to move, slide, or use. We are both young adults in our 20s and at times we physically could not brute force the thing open or closed. A mystery leak has shown up, which pours coffee into where the pod bin is stored, but doesn't go in the pod bin, it leaks all over the bottom of the machine and your counter. Finally, it stopped heating the coffee all the way - the last coffee I made was warm at best. I'm done with it. Apparently this machine has known issues and Nespresso continues to sell it - shame on you all.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service. Additionally, out of warranty repair and discount options are available. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best quality machines on the market
on January 26, 2024
Posted by: Larry
from Hilton head
[This review was collected as part of a promotion.] Excellent! Love my double espresso. Restaurant quality coffee
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I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee and machine
on January 26, 2024
Posted by: Luv Joe
from NJ
[This review was collected as part of a promotion.] Bought this a month ago and enjoy the ease and the strength of making coffee. Makes the drip pot feel like dirty water
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Rich indulgence morning coffee
on January 26, 2024
Posted by: Jeanie Lou
from Las Vegas Nevada
[This review was collected as part of a promotion.] I bought this machine to have an easy coffee experience for my house guests. Now I am loving the scrumptious cups.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best, most creamy coffee!
on January 26, 2024
Posted by: Linda
from Tallahassee FL
[This review was collected as part of a promotion.] So happy we invested in this machine! Far superior than Keurig
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA