Customer reviews from Nespresso USA
Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Average customer rating
4.6
(7,363 Reviews)
Rating breakdown 7,363 reviews
5 Stars
5,734
4 Stars
870
3 Stars
253
2 Stars
162
1 Star
344
86%of customers recommend this product.
(
3,256 out of
3,772)
Customer Reviews for Nespresso - VertuoPlus Deluxe by Breville - Matte Black
Customer Rating
5
Awesome Single Serve!
on February 4, 2024
Posted by: mrreeve14
from Orange Park, FL
[This review was collected as part of a promotion.] I could drink a pot of coffee like it was water but there are plenty of times I have let more than half go to waste. These days I am happy with a good strong single cup in the morning to make it through my day. The Nespresso has been a game changer and ensures I don’t waste any of the brown elixir!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine
on February 4, 2024
Posted by: Jes6
from Florida
Great when it worked, but broke after 2 years. For the amount of money we have spent on the machine and pods.. stay away!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are sorry to learn you were experiencing issues with your Vertuo Next machine. We encourage you to contact us to troubleshoot your machine by phone, by calling our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we offer out of warranty options via our Assistance Service Program. We are confident our Machine Experts can provide you with the best resolution. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not reliable. My last Nespresso machine
on February 3, 2024
Posted by: KL
from CA
My second Nespresso machine, broke after 2-3 years, roughly the same time as first one.
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
I still bought a new machine because I have bunch of unused capsules, but it’s time to go for serious machine and definitely not Nespresso. Coffee is good, but machines break too often!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are dismayed to learn your experience with the Vertuo Next machine and a couple others has been unsatisfactory. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We have Machine Experts who would be delighted to assist you with your Vertuo Next machine and provide you with the best resolution. We’re available 24 hours a day and 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee, terrible reliability.
on February 3, 2024
Posted by: CoffeeLover
from Oklahoma
I have had the machine for two months. I tried to brew a cup this morning and it wouldn’t work. I contacted Nespresso and they are going to warranty the machine. As of right now it is a 1 star review. No machine that costs this much should need replaced after two months. Hopefully the replacement machine will make it longer.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, February 5, 2024
Thank you for your review. We are sorry to learn of your disappointment with your new Vertuo Next machine. However, we are please that you were able to contact our Machine Experts and you will be provided with a replacement machine under our Assistance Service Program. We are confident on the reliability of our Nespresso machine, and we look forward to you having a better experience. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love it
on February 3, 2024
Posted by: Rye
from Kenosha, WI
[This review was collected as part of a promotion.] Overall very pleased. Coffee is very tastey, the foamy crema on top is the best part! Easy to use machine and pods. I’ve had two pods (from the same sleeve) brew incorrectly by essentially coming out as hot water so I’m not sure what’s going on with that but other than that it’s been great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE my coffee
on February 2, 2024
Posted by: Robin
from New Jersey
[This review was collected as part of a promotion.] Love the Nespresso Vertuo and the delicious coffee it makes. Excited to start my day with a foamy delicious coffee from the convenience of home.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on February 2, 2024
Posted by: jessicar984
Absolutely love my Nespresso machine! I was sick of spending way too much money on takeaway coffees and with a wide range of coffee available in store I can make my favourite coffees at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Love it!
on February 2, 2024
Posted by: Emily N
from Dallas, TX
[This review was collected as part of a promotion.] I got this for Christmas, and I use it several times every day. We got the bundle with the carafe and the milk frother, and I couldn’t be happier. The coffee is delicious, and it’s super easy to use!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA